Any help will be great — Scope | Disability forum
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Any help will be great

Amyhannant21 Community member Posts: 21 Listener
I attended my universal credit appointment on the 2nd of October 2023 at 4.05 pm, we was on the subject of limited capacity assessment
she had told me there was gaps in my fit notes I stated that my first fit note was on the 14th of august all the way up to 2nd of October and will continue to do so 
she replied back to me in a rude manor there is nothing on my computer for august only September I told her that’s not corrected I continued to get my phone out and logged into my journal to show her my first fit note that was stated she moved her head away and wasn’t interested to look 
she told me September is a long enough period so drop in time should be sometime this week 
I was confused as she said there is gaps so she can’t do it 
she continued to ask me why can’t I work I replied I lose focus lack of concentration I start to panic what leads to panic attacks and I lose all state of mind I don’t think people are safe around me as it turns into fight or flight
she continued to say when I was 18 I had to work if I didn’t like it or not to provide for my self at this point I felt very judged what made me feel very on edge and uncomfortable 
She then asked me who I live with I told her she live with my family she relied you live with your boyfriend I replied no I live with my family she told me I can joint claim I replied I don’t need to joint claim as I’m not in a relationship with anybody she said to me it’s fraud if don’t do that but I continued to say I’m not in a relationship she replied very abruptly why tell me you was in a relationship then I replied I didn’t say I was in a relationship she called another work coach over to the table and told her I was in a relationship and I’m claiming for single person at this point I was getting very frustrated and I started to have a panic attack as I felt very attacked 
She was watching me have a panic attack then after a while she said to me in a sarcastic manner if I had a tissue I’ll give it to you but I don’t.
At this point I wanted to leave as I felt like I haven’t been listened to just very discriminated 
I asked her would I get sent the uc50 form she replied I don’t know when you will get it 
You look fit enough to work so don’t rely on the UC50 form you will have to look for work 
forget that you filled in the assessment 
I told her whilst I’m off work I want  my full attention of attending counciling doctors appointments with my mental health nurse and medication reviews to help me gain  a healthy lifestyle confidence strength  to attended back into work I just need help along the way she looked at me with a disgust look on her face replied sometimes we all have to do something we don’t wanna do
At this point i couldn’t take any more I told her I’m sorry but I need to leave she didn’t say anything 
she watched me walk out the job center crying as I got to the car i started having a panic attack I was breathless catching for air and my legs went all numb 

I’ve been on the phone to citizens advice and they are not happy with the way I was treated she helped me put a complain in about my work coach

I had an appointment with my mental health nurse today at 15:15 I told her everything she told me they cannot refuse me as I’ve been handing  in sick notes that is discrimination 
iam doing the right thing of taking time out to sort my mental health they would of advised me to do so she also told me I would be in contact with someone in a couple of weeks who deals with benefits side of things and how to appeal

prior to this my mental health has increased Iam constantly filled up with worry and stress It’s all I can think about I cannot believe I have been treated this way when all I’m asking is for a bit help/ support  along the way of my journey.


  • poppy123456
    poppy123456 Community member Posts: 49,810 Disability Gamechanger
    I'm sorry to hear you were treated that way and glad to hear you've put in a complaint. You can also request a new work coach if you're not happy with the one you have now.

    For the work capability assessment as i advised on your other thread, you will be referred at some point. It's definitely not unusual to be waiting longer than the 29 days they advise and you won't be the first one this has happened to. You're only just outside that timeframe too.  I remember when i claimed UC on my daughters behalf back in 2021 i also had to send a reminder for them to refer her.

    You mention appeal but at the moment there's nothing to appeal because no decision has been made on a work capability assessment yet. It's not your work coaches decision on who is fit for work and who isn't. Only a decision maker can make that decision once you've had the work capability assessment.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Amyhannant21
    Amyhannant21 Community member Posts: 21 Listener
    I collected all my sick notes from the doctor yesterday in total I have 46 days of fit notes 
  • poppy123456
    poppy123456 Community member Posts: 49,810 Disability Gamechanger
    That's 17 days over the 29 day timeframe so it's not too bad, i've definitely seen worse. Hopefully they will refer you very soon!
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Amyhannant21
    Amyhannant21 Community member Posts: 21 Listener
    I’m just so exhausted repeating my self fighting with them 
    dont They think if I had the stable mind set to work I would 
    I didn’t ask for anxiety or depression 

    It’s easy for her to tell me to look for a job okay then I will let’s say I get one tomorrow I will freak out I will put people at danger I’m not saying I’m a dangerous person keep away from me I’m saying my mental health can get that bad 
    the employer won’t keep me on if they saw me crying panicking stressing and zoning out they will tell me to leave I’m not fit enough this has exactly happend to me on my last job 
  • Hannah_Scope
    Hannah_Scope Posts: 5,985 Disability Gamechanger
    Hello @Amyhannant21

    I'm so sorry you had such an awful time with that work coach. I do hope Citizen's Advice can continue you be a support for you with your complaint. I'm also happy to hear you had an appointment with your mental health nurse and you have support there too <3 

    I hope the online community can continue to be a place of support and friendship for you. Please don't hesitate to reach out if you need anything. We will do our best to help :) 
    Hannah - She / Her

    Online Community Coordinator @ Scope

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