Is there a way to tell what rent period a Universal Credit housing element payment is to cover?
I’m trying to help a friend who has difficulty processing information make sense of hers – her rent is 650, under the Local Housing Allowance for area, due 1st of month. She uploaded tenancy forms 1st August, then had to go in with more proof.
On usual UC pay day 25th September she got a payment of 617.50 - she asked on that day what period that figure is for – August? Split between 1st August and 1st September? Since then 1st October has come and gone, she’s still heard nothing and could now be in arrears for two rent payments? Is there another way to find out other than wait for them to reply to her?
Thank you