pip

nayden
nayden Community member Posts: 9 Listener
in PIP, DLA, and AA
I had my telephone assessment on 26 September 2023. I have not heard anything so i went to see the benefits adviser at the local council.

She was nice and sadly advised me that if I had not had a text saying I had been awarded pip within 10 days of the assessment it means i have been unsuccessful.

I have MS and life is hard at the best of times.

Is what i was told accurate or maybe she was saying from her own experience.

I am at my wits end and if somebody could clarify this situation I would be grateful.

Comments

  • poppy123456
    poppy123456 Community member Posts: 60,802 Championing
    That's very poor advice you've had there from that person and simply isn't quite correct. A decision can take anything up to 12 weeks after the assessment report was returned.

    Some people have decisions within a couple of weeks and others wait alot longer. If this is a first claim and you're successfully awarded sometimes they send a text but not always. Either way, it's no indication that you haven't been awarded. It just means you've not received a decision yet.

    If it's a review of an existing claim they don't send texts if you're awarded.
  • Hannah_Alumni
    Hannah_Alumni Scope alumni Posts: 7,905 Championing
    Hello @nayden

    Welcome to the community! :) 

    I'm sorry to hear that it's been so frustrating for you. We have had many members waiting weeks on an outcome and been awarded. Please try not to stress. I know that is easier said than done. 

    What kind of hobbies and interests do you have? You may find some support, comfort and friendships here :) 
  • nayden
    nayden Community member Posts: 9 Listener
    Hi just wanted to give you update on my case. This morning received a text from DWP saying "we have not made a decision on your PIP claim".

    Please could someone help me out and explain what will happen now. Why has it been delayed , is there a problem with my claim etc.

    I am very anxious about this and any help would be gratefully appreciated.  
  • poppy123456
    poppy123456 Community member Posts: 60,802 Championing
    That's a standard text. You just need to wait for the decision. It hasn't been delayed you only had your assessment just over 2 weeks ago. A decision can take anything up to 12 weeks. 

    Please try to focus on something else while you wait, though i know that's difficult.
  • nayden
    nayden Community member Posts: 9 Listener
    I AM AFRAID I RECEIVED ZERO POINTS I CAN'T BELIEVE IT.

    Have got a copy of the report and the assessor keeps referring to the GP factual report which was dated 17 days before the assessment.

    What is a GP factual report? Having followed this site for a while I was under the impression that the assessor does not contact your GP.

    Please could someone help clarify this for me because this will be what I will have to base my appeal on.

    Can I get a copy of the GP factual report because it is the basis of why I got zero points.

    Thanks in advance


  • poppy123456
    poppy123456 Community member Posts: 60,802 Championing
    A GP factual report is exactly that, it's a report from your GP. Whilst it is rare for them to contact anyone, they do sometimes do this.

    May i ask was this a review of an existing claim or a new claim? If it was a review, did you treat it as a new claim or just put "no change" and nothing else?

    You can ask your GP for a copy of that report. The first step to appeal is the Mandatory Reconsideration. (MR) You do not need to base this on the factual report.

    You should put the MR request in writing, please do not ring to request it. In the letter you should state where and why you think you should have scored those points. Include a couple of real world incidents of exactly what happened the last time you attempted each descriptor that applies to you.

    Adding detailed information such as where you were, what exactly happened, did anyone see it and what the consequences were.

    You have 1 month from the date of the decision to do this. If you're not able to do that within the first month you will need to tell them why you didn't request it within that time. If they refuse you can just proceed to Tribunal.


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