Cross Country Trains

MichelleJ1966
Online Community Member Posts: 3 Listener
This is what happened to me today on the train....it was so horrible and has set my Mental Health crazy this is what I have said to the company. Im very upset and disappointed in a member of your staff today. I use your trains regularly and always have my tickets. Today i had a pre booked ticket from Oakham to Cambridge at 1.40 but because the weather i decided to go earlier. I looked at the prices and it was cheaper so decided to get on. The ticket lady asked for tickets and as i needed to get Internet on she stood over me making me uncomfortable. I was struggling and she grabbed the phone from me and insisted I needed to show her the ticket and the railcard. I have just yesterday been informed i am registered disabled and my Mental Health is extremely bad. She carried on checking my phone to which I felt stressed and embarrassed. I had paid for return ticket. She was going on and on and I told her I would pay the rest of what I owed but no way was she having any off it and threw my phone at me and insisted that I pay 38. Please can you advise your staff on how to treat people as even if you cant see the disabled problem that Mental illness is also a disabled illness. I feel like crying now and feel humilitated and want to scream at the person who did this. I did whisper to her that I had a problem but she had no sense of Mental Health crisis. I have in writing from the DWP that I am ill. I will expect a response about this and I am prepared to get legal advice on this delicate matter. Also when I offered my ticket she asked me if I got on at the Pie Station.I'm guessing she meant Melton Mowbray this is also very degrading and not what I would expect from a member of staff. My phone is my life line and I think this is very personal. Its no different going through my phone than checking my hand bag. I was going to Cambridge to collect my letter of disability to get my rail card. At present I have the 2 for 1 as I usually travel with my husband. I am so distraught and will be contacting my local MP and Scope about this disgusting behaviour. I have never ever been treated by a member of your staff or anyone else like this ever. I expect to hear your comments on this.
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Comments
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@MichelleJ1966 hi and welcome to the forum. That's not a great way to be treated by staff. Hopefully you get a response soon and see what they say0
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Hi @MichelleJ1966 and welcome to the community!
That sounds like a very scary experience, I'm sorry that happened to you, that staff member was definitely in the wrong there. I really hope the train company get back to you soon with an apology. Are you feeling ok now?0 -
Hi thank you, they did reply and apologies were made. However they did not offer to reimburse me.I will write to them again and ask them what I have to do regarding my pre booked ticket home. To be honest im worried about that now.0
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Please keep us updated @MichelleJ1966
Hope travelling home goes a lot better to say the least!
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MichelleJ1966 said:This is what happened to me today on the train....it was so horrible and has set my Mental Health crazy this is what I have said to the company. Im very upset and disappointed in a member of your staff today. I use your trains regularly and always have my tickets. Today i had a pre booked ticket from Oakham to Cambridge at 1.40 but because the weather i decided to go earlier. I looked at the prices and it was cheaper so decided to get on. The ticket lady asked for tickets and as i needed to get Internet on she stood over me making me uncomfortable. I was struggling and she grabbed the phone from me and insisted I needed to show her the ticket and the railcard. I have just yesterday been informed i am registered disabled and my Mental Health is extremely bad. She carried on checking my phone to which I felt stressed and embarrassed. I had paid for return ticket. She was going on and on and I told her I would pay the rest of what I owed but no way was she having any off it and threw my phone at me and insisted that I pay 38. Please can you advise your staff on how to treat people as even if you cant see the disabled problem that Mental illness is also a disabled illness. I feel like crying now and feel humilitated and want to scream at the person who did this. I did whisper to her that I had a problem but she had no sense of Mental Health crisis. I have in writing from the DWP that I am ill. I will expect a response about this and I am prepared to get legal advice on this delicate matter. Also when I offered my ticket she asked me if I got on at the Pie Station.I'm guessing she meant Melton Mowbray this is also very degrading and not what I would expect from a member of staff. My phone is my life line and I think this is very personal. Its no different going through my phone than checking my hand bag. I was going to Cambridge to collect my letter of disability to get my rail card. At present I have the 2 for 1 as I usually travel with my husband. I am so distraught and will be contacting my local MP and Scope about this disgusting behaviour. I have never ever been treated by a member of your staff or anyone else like this ever. I expect to hear your comments on this.0
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