Recieved report all lies

missypinks

Well I had my assessment last week and recieved copy of report today and am in utter shock as I'm reading it as everything the lady assessor has wrote is the complete opposite of my answer, why would they want to do this to somebody, this is people's health they are messing with, I feel physically sick, I'm so angry why would she lie like this she even said that I had told her I walk my dog and take daughter out on weekends and I can categorically say that I didn't say that I told her I stay at home and my partner does things with my daughter and apparently I make us both breakfast on a morning and I don't, and another example is she said my medication relieves symptoms and I never even mentioned how my medication affects me ... I just can't believe it 

missypinks

I have now started a complaint with capita and also rang pip helpline who have told me to wait for decision letter which from how the assessor has made me look will definitely be a no, they told me to then put in a mandatory reconsideration,  does anybody know how to do this how do you word it , do you put what has been lied about in the assessment?

poppy123456

I wouldn't expect the assessment report to state what you said word for word during the assessment. If they did this then there would be no need for the assessment.

Have you looked at the descriotors/activities in the report to see where the dot/tick is? You can use the PIP self test to work out if there's any points recommended. You need at least 8 points for standard and at least 12 points for Enhanced. Mobility and daily living are added up separately. The test here https://www.benefitsandwork.co.uk/pip-test-form transfer the dots/ticks from the report into the self test and it will add them at the end. (if any points are recommended)

If the MR is needed it's fine to mention a couple of obvious errors and/or contradictions but then put it to one side and forget about it because this isn't going to get you a PIP award. You should put the request in writing stating where and why you think you should have scored those points.

When you filled out the form if you didn't give a couple of real world incidents of exactly what happened the last time you attempted each descriptor that applies to you then you should do that. Adding detailed information such as where you were, what exactly happened, did anyone see it and what the consequences were.

Do be aware also that they will not be able to take into consideration any worsening of condition since the assessment took place.

You will of course need to wait for the decision to be made before you can request the MR.

To help give yourself a little more understanding of the descriptors and what they mean have a read of this. https://www.gov.uk/government/publications/personal-independence-payment-assessment-guide-for-assessment-providers/pip-assessment-guide-part-2-the-assessment-criteria

missypinks

She didn't take anything I said and write it down she wrote down the opposite of what I said for example she asked about my dog I told her my partner walks dog but she wrote that I did , I told her I don't go to friends houses she wrote down I do go to friends house... things like that the list goes on, she has suggested no points throughout, I've underlined all the discrepancies today when the form came and will start to write things down tomorrow and guess I just need to wait for decision letter before I can do anything.

poppy123456

I’d advise you not to concentrate wholly on the report because this will not get you a PIP award. If it gets to Tribunal (likely) then HMCTS already know that many reports are flawed and they don’t need to be reminded. 

Please have another read of my comment above and concentrate on the real world examples. Doing this will give you the best chance of an award. 

missypinks

Thankyou I really am trying to stay calm it's just really upsetting,  I'm not very good with putting things in order and not sure how to set it all out on paper or where to start, do I write down the descriptor and then put my reasoning next to it with examples sort of like in a list down the page, do I need to resend my evidence or do they use my original, do I copy my original answers and put my reasoning next to it , sorry for the dumb questions I'm just all over the place at the minute along with my talking therapy coming up my brain just won't work  

poppy123456

You don’t need to send any evidence that you’ve already sent. There will be very little point in putting down what you’ve already put in the original form because they already have that. 

For the MR another decision maker will take a look at everything you sent and come to another decision. 

Work your way through the descriptors and do them in order, if they don’t apply then you don’t need to say anything. 

It does help to have some understanding of the descriptors, did you have a read of the link I posted above? I would advise you to do that before you start to write the letter. 

The MR can’t be requested until a decision is made anyway. 

ComeAlongPond

Your experience is very similar to mine and thousands of other people’s. I don’t say that to try and make you feel better, in fact it should make all of us absolutely furious. You lay yourself bare during these phone calls and 99% of the time they do not listen to what you say, or they do listen and write down something that fits their agenda and not your needs.
I was told by my Advocate to remember when I did the phone assessment, that the assessor is not your friend. They may be ‘pleasant’, they may be ‘understanding’, but their job is to make sure that you don’t get the benefit.
At the end of my phone call, during which I was incredibly distressed and crying, I said something along the lines of ‘Thank you, I was so worried but I feel better now this is over.’ In the report they sent back they said that comment meant I could overcome anxiety and coped well with stress. It’s completely dehumanising but also just a completely sh*tty thing to do to someone.
I’m sorry you had this experience.
Ellie

ComeAlongPond

I don't know why my text is coming out like that in my posts, I'm just typing it normally. Sorry if it looks like I am shouting.

missypinks

Thankyou it does help knowing I'm not the only one who has gone through this, I just don't want them getting away with it and wish they could feel the way we feel for just 1 day

missypinks

Thanks poppy I did read the link yes and it will be a big help

poppy123456

It’s wrong to say that 99% of the time the assessor doesn’t listen to what you say. You need to remember that the majority of the time we will only hear the bad stories. 

Those that have had a decision they are happy with have no questions to ask so we don’t hear their story. 

Believe it or not there are some good assessors out there. My daughter and myself are proof of this, I’ve never experienced a bad assessor. All our reports have been honest and truthful. 

A lot of the time it will be down to poorly completed claim forms why people are refused. 

missypinks

My forms were completed by a welfare advisor so maybe I need to try and do the next part alone , I'm happy you have only experienced good assessors because I wouldn't want this experience for anyone it is heartbreaking to sit there and read things that you havnt said over the phone or in your form , when doing a mandatory reconsideration do you get to speak to a different assessor

poppy123456

For the MR you don’t get to speak to another assessor. It’s just a different decision maker that looks at your claim again. No assessment is needed for this.

The most likely outcome will be the decision remains the same as there’s only a 23% chance of success. More chance at Tribunal, providing you either appear in person or request a telephone/video hearing. 

missypinks

I'm really struggling trying to write this mr, I'm just staring at a blank piece of paper and don't know how to start it off , what do I start the letter with saying? This is so hard and making me really poorly, I'm no good with this kind of stuff, is there a template anywhere with an example on how to set it out, who do I address letter too? Do I mention what's wrong in tje report as I've already put in a complaint to capita and waiting for a letter? Do I send the letter to the dwp to show the complaint ? 

missypinks

Also when sending a letter to request Mr do you send it at the same time as your letter of reasons , sorry I'm so confused , havnt slept worrying again, I've had to comment this on the back of an older question as I couldn't find how to add it as a new question

Dianaf

poppy123456 said:

It’s wrong to say that 99% of the time the assessor doesn’t listen to what you say. You need to remember that the majority of the time we will only hear the bad stories. 

Those that have had a decision they are happy with have no questions to ask so we don’t hear their story. 

Believe it or not there are some good assessors out there. My daughter and myself are proof of this, I’ve never experienced a bad assessor. All our reports have been honest and truthful. 

A lot of the time it will be down to poorly completed claim forms why people are refused. 

Hi is it allowed that an assessor asks for a financial contribution to suggest an award? My neice had this experience from independent assessment services. The woman asked would my neice be interested in a, scheme where a financial contribution would help her score points. 

poppy123456

missypinks said:

I'm really struggling trying to write this mr, I'm just staring at a blank piece of paper and don't know how to start it off , what do I start the letter with saying? This is so hard and making me really poorly, I'm no good with this kind of stuff, is there a template anywhere with an example on how to set it out, who do I address letter too? Do I mention what's wrong in tje report as I've already put in a complaint to capita and waiting for a letter? Do I send the letter to the dwp to show the complaint ? 

The MR request and the reasons why you disagree with the decision (if it's been made now) should be in the same letter, not separate ones.

It doesn't need to be addressed to anyone specifically. Just start by saying you would like to request the MR on your recent PIP decision.

The move on to where and why you think you should have scored those points. Please do not write the same as you wrote in the form because that won't be helpful. They will have access to that anyway when another decision maker looks at your claim again.

Concentrate on those real world examples i mention above. Tell them exactly what happened the last time you attempted each descriptor that applies. Please don't just tell them you can't do that activity. You need to go into details. I can't tell you what you should write because i don't know anything about your conditions or how they affect you. 

There's also a form here that you can use but you'll need to download it and print it off.  https://www.gov.uk/government/publications/challenge-a-decision-made-by-the-department-for-work-and-pensions-dwp

Did you have a read of the assessment guide link i posted above? If you didn't then please take some of your time and have a proper read of it because it will help have a little more understanding.

poppy123456

Dianaf said:

poppy123456 said:

It’s wrong to say that 99% of the time the assessor doesn’t listen to what you say. You need to remember that the majority of the time we will only hear the bad stories. 

Those that have had a decision they are happy with have no questions to ask so we don’t hear their story. 

Believe it or not there are some good assessors out there. My daughter and myself are proof of this, I’ve never experienced a bad assessor. All our reports have been honest and truthful. 

A lot of the time it will be down to poorly completed claim forms why people are refused. 

Hi is it allowed that an assessor asks for a financial contribution to suggest an award? My neice had this experience from independent assessment services. The woman asked would my neice be interested in a, scheme where a financial contribution would help her score points. 

Woah!!! No, absolutely not! If she knows the full name of the person that said this to her then she should put in a complaint, though if the assessment wasn't recorded then it will be her word against their's. Still worth putting in a complaint though.

Full details here on how to make a complaint to IAS. https://www.mypipassessment.co.uk/feedback/#a-step-by-step-guide-to-our-complaint-process-1553

missypinks

Thankyou , no I havnt had decision letter but report suggests no points so making a start on it because it will take me some time , do I need to send my evidence again ? And I plan on mentioning the things that wasn't put in my report that I told her which was real world examples that were really hard for me to tell someone but havnt been used at all

Leigh14

You don’t need to send evidence if you previously sent it, as they already have it.
Write all real world examples for descriptors that apply to you.

I know you’re worrying, but MR, once you get going on it, is so much easier, as you don’t have another assessment hanging over your head.