Advice needed regarding claiming travelling expenses for NHS treatment

ESABenefitsUK123
ESABenefitsUK123 Online Community Member Posts: 93 Contributor
in Transport and travel
I haven't tried claiming travelling expenses (bus fare) yet for NHS treatment, because I didn't realise that I could.  What's the general procedure please?  The thing is, when I travel on the bus to go to my NHS dentist, sometimes I'm not given a physical ticket any more.  What happens when that happens?  Thanks a lot.

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  • Kimmy87
    Kimmy87 Online Community Member Posts: 2,118 Championing
    edited November 2023
    It is generally only for Hospital appointments. Accessing primary NHS services (such as GP or dentist), doesn't qualify unless it's a secondary referral (such as dentist referring you to dental hospital). 

    You can either get a cash refund on the day, or apply afterwards using an HC5 form. 

    Proof will be needed in the form of tickets especially for claims via post, can you ask the driver for a ticket if one isn't issued automatically? Alternatively an App screen could be shown if claiming in person. 

    Information about the scheme is here:

    https://www.nhs.uk/nhs-services/help-with-health-costs/healthcare-travel-costs-scheme-htcs/

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