Ipsos survey dwp

Andi66
Andi66 Online Community Member Posts: 930 Championing
edited January 2024 in Benefits and income
I just had a dwp customer survey from ipsos .really worried about getting it, do I have to fill it in, why was I chosen .would they contact me the dwp .

Comments

  • Jimm_Alumni
    Jimm_Alumni Scope alumni Posts: 5,717 Championing
    Is it because you recently spoke to someone from the DWP over the phone?

    Often these are just surveys to track how their customer-facing staff are doing. It shouldn't have any questions related to yourself.
  • Andi66
    Andi66 Online Community Member Posts: 930 Championing
    Back in March or April 
  • 2oldcodgers
    2oldcodgers Posts: 739 Connected
    Andi66 said:
    I just had a dwp customer survey from ipsos .really worried about getting it, do I have to fill it in, why was I chosen .would they contact me the dwp .
    Most government departments have this scheme. It's a way to measure opinion and whether you have any helpful comments to put to them.
    Every time after I had 'interviewed' individuals who had filed for bankruptcy it was a rule that the 'customer' was handed a survey form that asked if they were happy with the service provided and out of 10 how they felt after being 'interviewed' as to how and why they had become unable to repay their debts.  

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