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Hi, my name is Lew666! I still haven't revived my UC

Lew666

Hi people, my UC assessment is from 2nd to 1st of the month
I declared change of bank details on the 11th November but missed the appointment they then got verified on the 7th of December I was due to be paid on the 8th December I still havnt revived my UC does anyone know why the woman in Jobcentre said my money will deffo go into my new bank details as they were changed before the new assessment period

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poppy123456

I can't tell you why she advised you this. Highly likely because you didn't verify your bank account until 2 days ago then this will be why you haven't received it. If payment was sent to your other bank account and it's now closed you will need to wait for the payment to be returned to DWP before they will release another payment.

If you have access to a journal then you should put a message on there under the payment section and tell them that you didn't receive your payment

Lew666

But I made the change on the 11th of November before way before the December assessment period

Lew666

poppy123456 said:

I can't tell you why she advised you this. Highly likely because you didn't verify your bank account until 2 days ago then this will be why you haven't received it. If payment was sent to your other bank account and it's now closed you will need to wait for the payment to be returned to DWP before they will release another payment.

If you have access to a journal then you should put a message on there under the payment section and tell them that you didn't receive your payment

Like she said to me because I declared the change on the 12th November all payments will be put on hold until new bank details verified

poppy123456

Lew666 said:

poppy123456 said:

I can't tell you why she advised you this. Highly likely because you didn't verify your bank account until 2 days ago then this will be why you haven't received it. If payment was sent to your other bank account and it's now closed you will need to wait for the payment to be returned to DWP before they will release another payment.

If you have access to a journal then you should put a message on there under the payment section and tell them that you didn't receive your payment

Like she said to me because I declared the change on the 12th November all payments will be put on hold until new bank details verified

That’s not what you said in your first comment. You will need to put a message onto your journal to tell them you didn’t receive your money.

Lew666

poppy123456 said:

Lew666 said:

poppy123456 said:

I can't tell you why she advised you this. Highly likely because you didn't verify your bank account until 2 days ago then this will be why you haven't received it. If payment was sent to your other bank account and it's now closed you will need to wait for the payment to be returned to DWP before they will release another payment.

If you have access to a journal then you should put a message on there under the payment section and tell them that you didn't receive your payment

Like she said to me because I declared the change on the 12th November all payments will be put on hold until new bank details verified

That’s not what you said in your first comment. You will need to put a message onto your journal to tell them you didn’t receive your money.

No i declared the change 11th Nov my assessment is 1st to 2nd so the declare was changed 11th Nov but it was fully verified on the 7th but I was due to be paid 8th

Albus_Alumni

Heya @Lew666 and welcome to the community. How're you today?

I can see you're already getting support from our regulars, but I just wanted to stop by and give you a warm welcome. If you wanted to hang out or play some games, I recommend our Coffee lounge and new games area.

Lew666

Hi so a update UC have confirmed it has been sent to my new account that was verified I still havnt received the payment could this just be a late payment as they verified it day before my payday

poppy123456

It's clearly a late payment because your payment date is usually 8th of every month. It's late because you didn't verify your account until the 7th.

Lew666

Do you know what day I should hopefully receive my payment

poppy123456

Hopefully by the end of the week. It takes 3-5 working days for money to go into your bank once payment was sent. It will depend on what day is was sent.