Pip stopped

peachypie

Hi this is not for me it's for  my neighbour she's has just had her pip stopped due to a late return of pip review form she's now recieved a letter saying her money is stopped from the deadline date and she owe them money she's confused as what money she owes them and is upset about this is this a standard letter could it be if they paid her after deadline and she owes them that she explained about the reason but they said it wasn't good enough 

Jimm_Alumni

Hi @peachypie, here's a Citizen's Advice page on what to do if PIP is stopped. Has it been more than a month since the decision to stop it has happened?

I would also try to get her in contact with Citizen's Advice to get her the help of a Benefits adviser. They will be able to help her get in a formal complaint on the decision to have it reviewed. Or if that fails they will be able to help her with a new application if needed and other resources!

Can I ask is she doing okay in regard to money and support?

peachypie

She really upset as she says what money can she owe then do they always send letters out like this saying theyve stopped her money and she owes them does she actually owe them the last payment as it was paid on the deadline apparently she's got bad mental health so she's not well 

poppy123456

For the money they say she owes then it will depend on what date PIP was actually stopped. If she's returned the form then she will need to ring them when they open after Christmas because if they've then received the form they can put the award back into payment.

peachypie

Her pip deadline was 16th Nov she recieved a payment 16th Nov she then got letter she said few weeks ago saying pip had stopped on the 16th Nov and she owes them money she didn't receive any money this month she phoned them she explained she sent them but had no proof but she broke down and call ended