Pip stopped — Scope | Disability forum
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Pip stopped

peachypie
peachypie Community member Posts: 33 Listener
Just recieved a letter this morning saying they can no longer pay me pip due to not receiving the review form I got my review on the 5th Dec to be handed in 5th jan I was paid 22nd Dec but obviously my payment hasn't gone in today which is the due date the letter says I owe money but could this be the December payment as my review was started on the 5th Dec I can't get throughbon phone I got cut off twice I'm 21 years old and stressed out I dodnt sent the review form recorded just stuck it in a post box any advise about the money they say I owe it says I can appeal within a month just so stressed out 

Comments

  • poppy123456
    poppy123456 Community member Posts: 52,186 Disability Gamechanger
    Did you keep a copy of the form before you returned it? You should have. 

    You will need to ring PIP but it could take up to an hour for them to answer. If they’ve now received it they can reinstate your PIP award.

    Just wondering if there’s issues with Royal Mail in your area because last month you posted saying your neighbour received a letter saying their PIP had also stopped. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • peachypie
    peachypie Community member Posts: 33 Listener
    I'm in West Yorkshire it's so upsetting my friend now me she managed to get gers sorted but it's the daft they say I owe them money and I don't know why I can't stop crying 
  • poppy123456
    poppy123456 Community member Posts: 52,186 Disability Gamechanger
    You will need to ring them because they are the only ones that can tell you. Sometimes when a PIP award stops you may end up owing them a small amount of money. 

    If they’ve now received your form then your award will be reinstated so you won’t owe them anything. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • peachypie
    peachypie Community member Posts: 33 Listener
    The letter says we can no longer award you personal independence payment and it will end on the 14th Jan this is because we asked you to full in a review and they didn't recieve it on time and unfortunately we have paid you too much money you will get a letter from us shortly about this and to let you know if you need to pay any money back  it says if I disagree I can ask them to look at this again and have 1 month from 15th Jan I just don't know what the money is I owe them 
  • Albus_Scope
    Albus_Scope Posts: 2,883 Scope online community team
    Hi @peachypie, I'm sorry to hear your forms went missing. As Poppy has said, you'll need to call the DWP about this as only they will have the answers you're looking for. But you can explain you'd sent the forms off and hopefully you can come to some sort of agreement.  
    Albus (he/him)

    Online Community Coordinator @ Scope

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  • poppy123456
    poppy123456 Community member Posts: 52,186 Disability Gamechanger
    If they reinstate your PIP then you won’t owe them anything.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • peachypie
    peachypie Community member Posts: 33 Listener
    Finally hot through they didn't recieve my pip review forms so they are sending more forms back out I need to send them back recorded delivery then I need to phone them back to get my payments reinstated and apparently I owed 15 pound 
  • peachypie
    peachypie Community member Posts: 33 Listener
    They said my claim wasn't closed just put on temporary hold I'm guessing they give you a month to appeal this my payment is showing but they said after I send the new forms out they are sending me I need to phone then to get my payment reinstated I'm does this sound correct I was crying on phone and very distressed he was very nice and told me I wouldn't owe anything which was apparently 15 pound very strange amount 
  • poppy123456
    poppy123456 Community member Posts: 52,186 Disability Gamechanger
    Did you keep copies of the form that you sent them? If so then you can just copy that and send it back to them. You do not need to send it recorded delivery. Just go to your local post office and ask for free certificate of posting. This will prove that you sent it and is all that you need.

    Recorded/next day delivery doesn't prove they've received it. All it does is prove that it's been received and signed for by someone from Royal Mail.
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • peachypie
    peachypie Community member Posts: 33 Listener
    Ah thank you I did copy everything down I haven't eecieved anything on message yet about them sending me more forms out so it's only proof I have through telephone call if these forms don't arrive will they close my claim as there not the most reliable 
  • poppy123456
    poppy123456 Community member Posts: 52,186 Disability Gamechanger
    If you don't receive another form in the next couple of weeks then you'll need to ring them again. They may even receive your first form by then. When did you send it to them?
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • peachypie
    peachypie Community member Posts: 33 Listener
    I sent my review on the 2st or 22nd December but in a post box they say its not arrived it could still turn up I've also been told if it arrives late and they have it they can do the same so they know that we will ring them 

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