Weird PIP text message

bertieboo

Hello, I have been helping my daughter with a PIP claim. First called them in November, received the forms, filled them out sent them back.

I had a phone call from a case worker asking a few questions about my daughter's anxiety etc, and said she would put it through for a paper based assessment. All good. My daughter received a text message a couple of weeks ago saying we have received your assessment report and will make a decision within 8 weeks.

Last week received a letter asking for passport/driving license and other proof of identity, which were sent off, received driving licence back today.

She missed a phone call today and voicemail message says to call pip enquiry line to go through security before a decision can be made/sent. Which we did this afternoon. Got put through to a case worker, who says verification has now been complete. I asked if there was a decision. She says my daughter hasn't sent her forms back yet has she, I say yes she has and assessment has been done. Case worker says she can't see anything on system but will let Case Manager know verification is done.

Get a text message at 4.55pm today(Friday), 'we will shortly be sending you the how your disability affects you forms'.

Now my daughter is panicking that we have to start again, and we obviously call them until Monday now. Has anyone had an experience like this? Is it just a mistake do you think? Can anyone put her mind at rest for the weekend please?!

poppy123456

I can only guess why she's been sent that text but likely to be an error. I'm afraid she will need to ring them on Monday to ask. Sorry I can't be more specific. 

bertieboo

Thank you for replying. I really hope it's an error! I know how stressful it is waiting as I've been through it myself, currently waiting for my review to be looked at, sent paperwork back last April and had award extended twice! But I've never had to phone up just to go through security for verification and then getting a weird message, my daughter is in bits. Fingers crossed it's just a mistake. It's going to be a long weekend!

bertieboo

Just an update in case anyone else has the same issue, the text message was sent in error, and the claim is still progressing as it should! That was a long stressful weekend!