Allocation of plane seat for wheelchair user. Need help! — Scope | Disability forum
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Allocation of plane seat for wheelchair user. Need help!

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littleacorn
littleacorn Community member Posts: 368 Pioneering
I have booked a holiday with a travel agent to travel abroad. It is the first time I have travelled with Jet2. As a wheelchair user with an obvious disability which I am unable to sit in the standard seat because there is not enough room for my legs between my seat and the seat infront as my legs don't bend the same as other people. The only seats that are suitable and I have used with other companies are the ones with extra leg room. Do you think that I should have to pay an additional cost as this is not a choice thing but a disability thing. 

I was also told today that as my feet don't reach the floor I would not be able to fly! Have you heard Nything so ridiculous. I asked for the reason I was being charged extra in writing. Guess what they omitted about my feet no reaching the floor.

I want to sound this out with people who may have experienced anything like this. Any help or suggestions are welcome.
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Comments

  • vikingqueen
    vikingqueen Scope Member Posts: 1,432 Disability Gamechanger
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          A lot of extra legroom seats are classed as emergency exit rows so you would have to check with the airline. 
  • woodbine
    woodbine Community member Posts: 11,650 Disability Gamechanger
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    An airline has to consider the safety of all its passengers, if you have to pay for a seat with extra room then I'm afraid personally I would take that as something my PIP mobility would cover.
    2024 The year of the general election...the time for change is coming 💡

  • littleacorn
    littleacorn Community member Posts: 368 Pioneering
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    How do you consider this a matter of safety?
  • woodbine
    woodbine Community member Posts: 11,650 Disability Gamechanger
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    The seats with extra leg room are usually positioned so that able bodied people are sat in them, and  that it's not a dig at disabled people but older people as an example aren't usually allowed to sit in them. Thats what I mean by a matter of safety, and I would add common sense.
    2024 The year of the general election...the time for change is coming 💡

  • poppy123456
    poppy123456 Community member Posts: 54,176 Disability Gamechanger
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    I'm going away in September and have also booked with Jet2. I do know that they do not recommend disabled people with physical conditions to sit in the extra leg room seats because of where they are situated and the safety concerns if you had to vacate the seat in any emergency. 

    With regards to you not being able to fly because your feet do not reach the floor, rather stupid if you ask me. Small children fly all the time and their feet do not reach the floor either. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Steve_in_The_City
    Steve_in_The_City Scope Member Posts: 562 Pioneering
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    If you are disabled is travelling abroad worth the hassle?
  • Cressida
    Cressida Community member Posts: 1,018 Pioneering
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    As you are booked through a travel agent can you phone them for clarification? 
  • Lou67
    Lou67 Community member Posts: 7,256 Disability Gamechanger
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    @littleacorn
    Good morning I hope your well. I’m going away next month also with Jet2 and want extra leg room, I am unable to get the front seats as there is an exit door there, as I wouldn’t be able to move quickly in an emergency.
    They suggested  booking row 2 as they said these seats also have a bit more extra room I had to pay extra for this, which I gladly done.
    Good luck I hope you can get something sorted. 

  • poppy123456
    poppy123456 Community member Posts: 54,176 Disability Gamechanger
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    If you are disabled is travelling abroad worth the hassle?
    Why not? Just because someone is disabled it doesn't mean they can't do what an abled bodied person can do. I'm disabled but been abroad many times in that time. I also went last year and have booked again for this year. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Lou67
    Lou67 Community member Posts: 7,256 Disability Gamechanger
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    I was just about to post the same thing Poppy, have we to stay at home and do nothing 🤦‍♀️
  • littleacorn
    littleacorn Community member Posts: 368 Pioneering
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    Just to clarify. I have booked through a travel agents and they agree I should not have to pay and have been making phone calls to Jet2 on my behalf. I have a seat in row 2 which does not have an emergency exit next to it  but they want me to pay for the extra leg room. 
  • Steve_in_The_City
    Steve_in_The_City Scope Member Posts: 562 Pioneering
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    I did not suggest that anyone should stay at home and do nothing.



  • woodbine
    woodbine Community member Posts: 11,650 Disability Gamechanger
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    I did not suggest that anyone should stay at home and do nothing.



    what you did say and I quote was

    If you are disabled is travelling abroad worth the hassle?
    2024 The year of the general election...the time for change is coming 💡

  • Lou67
    Lou67 Community member Posts: 7,256 Disability Gamechanger
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    Just to clarify. I have booked through a travel agents and they agree I should not have to pay and have been making phone calls to Jet2 on my behalf. I have a seat in row 2 which does not have an emergency exit next to it  but they want me to pay for the extra leg room. 

    Hi yes this is the seat I have taken as I needed extra room but I had to pay and I totally think it’s worth it for my comfort.
    It would be good if you could let us know how you get on with a response from Jet2.
  • Steve_in_The_City
    Steve_in_The_City Scope Member Posts: 562 Pioneering
    edited March 19
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    @woodbine Yes. I did say that. Agreed and thoroughly concurred. But I did not say you had to stay at home and do nothing! I asked if "you are disabled is travelling abroad worth the hassle"? That is all I asked, and I still ask: "Is travelling abroad worth the hassle"?

    I do not see that there is any offense in the question.
  • Lou67
    Lou67 Community member Posts: 7,256 Disability Gamechanger
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    Yes. I did say that. Agreed and concurred. But I did not say you had to stay at home and do nothing! I asked if "you are disabled is travelling abroad worth the hassle"? That is all I asked, and I still ask: "Is travelling abroad worth the hassle"?

    I do not see that there is any offense in the question.
    Hi I did not say that you said that.
    I was answering how your comment made me feel. 



  • Steve_in_The_City
    Steve_in_The_City Scope Member Posts: 562 Pioneering
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    Hi @Lou67 I am very sorry if any of my comments have upset you. I am not sure what I have said to upset anyone, but quite clearly I have.

    Have a wondrous time on your trip, and here is wishing you every happiness; Paying a bit more spondoolies  for extra legroom is a  a good move.

    I am sorry for any offensive I may have caused.
  • Lou67
    Lou67 Community member Posts: 7,256 Disability Gamechanger
    edited March 19
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    @Steve_in_The_City
    I thank you for your message i appreciate it.
    I just thought your post was a bit incentive although perhaps not intended.
    I push myself to go on holiday as I suffer with a few ailments one is osteoarthritis all over and I truly get some relief from the heat in a hot country. 


  • Steve_in_The_City
    Steve_in_The_City Scope Member Posts: 562 Pioneering
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    Hi @Lou67 I am sorry I come across as insensitive. Have a great trip and let us know how you get along. Steve.
  • woodbine
    woodbine Community member Posts: 11,650 Disability Gamechanger
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    @woodbine Yes. I did say that. Agreed and thoroughly concurred. But I did not say you had to stay at home and do nothing! I asked if "you are disabled is travelling abroad worth the hassle"? That is all I asked, and I still ask: "Is travelling abroad worth the hassle"?

    I do not see that there is any offense in the question.
    I didn't see any offence either, but we are going round in circles now so I'll depart this one 
    2024 The year of the general election...the time for change is coming 💡

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