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Allocation of plane seat for wheelchair user. Need help!

littleacorn

I have booked a holiday with a travel agent to travel abroad. It is the first time I have travelled with Jet2. As a wheelchair user with an obvious disability which I am unable to sit in the standard seat because there is not enough room for my legs between my seat and the seat infront as my legs don't bend the same as other people. The only seats that are suitable and I have used with other companies are the ones with extra leg room. Do you think that I should have to pay an additional cost as this is not a choice thing but a disability thing.

I was also told today that as my feet don't reach the floor I would not be able to fly! Have you heard Nything so ridiculous. I asked for the reason I was being charged extra in writing. Guess what they omitted about my feet no reaching the floor.

I want to sound this out with people who may have experienced anything like this. Any help or suggestions are welcome.

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Comments

vikingqueen

A lot of extra legroom seats are classed as emergency exit rows so you would have to check with the airline.

littleacorn

How do you consider this a matter of safety?

poppy123456

I'm going away in September and have also booked with Jet2. I do know that they do not recommend disabled people with physical conditions to sit in the extra leg room seats because of where they are situated and the safety concerns if you had to vacate the seat in any emergency.

With regards to you not being able to fly because your feet do not reach the floor, rather stupid if you ask me. Small children fly all the time and their feet do not reach the floor either.

Steve_in_The_City

If you are disabled is travelling abroad worth the hassle?

Lou67

@littleacorn
Good morning I hope your well. I’m going away next month also with Jet2 and want extra leg room, I am unable to get the front seats as there is an exit door there, as I wouldn’t be able to move quickly in an emergency.
They suggested booking row 2 as they said these seats also have a bit more extra room I had to pay extra for this, which I gladly done.
Good luck I hope you can get something sorted.

poppy123456

Steve_in_The_City said:

If you are disabled is travelling abroad worth the hassle?

Why not? Just because someone is disabled it doesn't mean they can't do what an abled bodied person can do. I'm disabled but been abroad many times in that time. I also went last year and have booked again for this year.

Lou67

I was just about to post the same thing Poppy, have we to stay at home and do nothing 🤦‍♀️

littleacorn

Just to clarify. I have booked through a travel agents and they agree I should not have to pay and have been making phone calls to Jet2 on my behalf. I have a seat in row 2 which does not have an emergency exit next to it but they want me to pay for the extra leg room.

Steve_in_The_City

I did not suggest that anyone should stay at home and do nothing.

Lou67

littleacorn said:

Just to clarify. I have booked through a travel agents and they agree I should not have to pay and have been making phone calls to Jet2 on my behalf. I have a seat in row 2 which does not have an emergency exit next to it but they want me to pay for the extra leg room.

Hi yes this is the seat I have taken as I needed extra room but I had to pay and I totally think it’s worth it for my comfort.
It would be good if you could let us know how you get on with a response from Jet2.

Steve_in_The_City

@woodbine Yes. I did say that. Agreed and thoroughly concurred. But I did not say you had to stay at home and do nothing! I asked if "you are disabled is travelling abroad worth the hassle"? That is all I asked, and I still ask: "Is travelling abroad worth the hassle"?

I do not see that there is any offense in the question.

Lou67

Steve_in_The_City said:

Yes. I did say that. Agreed and concurred. But I did not say you had to stay at home and do nothing! I asked if "you are disabled is travelling abroad worth the hassle"? That is all I asked, and I still ask: "Is travelling abroad worth the hassle"?

I do not see that there is any offense in the question.

Hi I did not say that you said that.
I was answering how your comment made me feel.

Steve_in_The_City

Hi @Lou67 I am very sorry if any of my comments have upset you. I am not sure what I have said to upset anyone, but quite clearly I have.

Have a wondrous time on your trip, and here is wishing you every happiness; Paying a bit more spondoolies for extra legroom is a a good move.

I am sorry for any offensive I may have caused.

Lou67

@Steve_in_The_City
I thank you for your message i appreciate it.
I just thought your post was a bit incentive although perhaps not intended.
I push myself to go on holiday as I suffer with a few ailments one is osteoarthritis all over and I truly get some relief from the heat in a hot country.

Steve_in_The_City

Hi @Lou67 I am sorry I come across as insensitive. Have a great trip and let us know how you get along. Steve.

littleacorn

@Lou67 you mentioned "for my comfort" My issue is not for my comfort but that I would be unable to fly as my legs won't fit inbetween the rows.

To give an update. After sending an email to the CEO of Jet2 I received a phone call the following day giving me a refund.

Lou67

@littleacorn
When I said for my comfort I was referring to myself not you.
Sorry if you thought I did mean you. Glad you got a refund. I might look into this myself now thanks for the update.

littleacorn

@lou67 No I understand what you meant but I was really trying to point out how in my email I stated the reasons why I needed that seat and not just say it was for comfort. I know how easy it is to write a reply and when it is read by the receiver it comes across the other way. Good luck. Let me know how you get on.

Lou67

@littleacorn
Oh thanks for getting back to me because I would’ve hated to upset you.

Yes I will let you know how I get on.
I hope you have a nice day.

❤️

Steve_in_The_City

I hope all is fine with your travels. It would be very useful to me personally if you could say how you got on. I want to go to Alaska, but I think that will be beyond me in more ways than one. Anyway here is wishing everyone good will wherever you travel.