Universal credit payment

Itsasecret

So I’m on lcwra and I haven’t received my payment today, it normally goes in at midnight I’ve checked my journal since Friday and my statement wasn’t showing so I called up on Monday to ask what’s wrong, they said nothing wrong they can see but I haven’t been paid so I’ve rang up again this morning to tell them all my direct debits have gone out and I will be charged fees and all they can tell me is oh sorry you have to wait for case manager to respond ?!  My 6 month old baby has no milk left!!! does anyone know how universal credit operates? All I can think is surely this can’t be right them playing with my life like that my car insurance is also at Risk of being voided for non payment I’ve left so many messages in my journal it’s been 48 hours now and I don’t know what to do 

poppy123456

Are you sure that your payment date is usually 20th of every month? 

Adrian_Scope

Good morning @Itsasecret. I'm really sorry to read about your predicament. Is it today that your UC payment is meant to be paid? Have you now received your statement?
If it's today that your payment is due to be paid, it can unfortunately take up until 8pm. You can ask UC to 'escalate' your concerns as payment is now due. 

In the mean time, I'm very concerned about your mention of not having any milk left for your baby. Do you receive milk vouchers from Healthy Start? Food banks occasionally have provisions of formula - have you had a look at The Trussell Trust to find out where your nearest one is?

Itsasecret

I am 100% sure my payment is 20th of every month and it’s always gone in at midnight I’ve never had to wait until 8pm I can’t believe this is happening, Adrian unfortunately I cannot use those services in my area without a referral from universal credit, my neighbour has kindly offered to buy me a tin of formula but as for my bills I am well and truly screwed until uc pay up I will be making a complaint as they have caused me so much distress and have impacted my credit file 

poppy123456

Have you received your monthly statement now? The only thing I can advise is to put a message on your journal under service issues and tell them you have received your payment. Though as Adrian said, it can be paid up until 8pm. 

Adrian_Scope

Have you had any response from them @Itsasecret?

Itsasecret

Hi guys I had a response they have now paid me the money, thanks for your advice today 

Adrian_Scope

What a relief that must be @Itsasecret, thank you for updating us.