letter sent no text — Scope | Disability forum
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letter sent no text

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agbra1977
agbra1977 Community member Posts: 19 Listener
edited March 29 in PIP, DLA, and AA
I called yesterday and lady said on phone that a letter was sent out on 22nd of march but couldn't tell me decision. I haven't received a text so think its a no decision but find it weird why she couldn't tell me as people on here have called and talked about decisions.
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  • rubin16
    rubin16 Community member, Scope Member Posts: 548 Pioneering
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    agbra1977 said:
    I called yesterday and lady said on phone that a letter was sent out on 22nd of march but couldn't tell me decision. I haven't received a text so think its a no decision but find it weird why she couldn't tell me as people on here have called and talked about decisions.

    I think DWP are now asking their staff not to give decisions over the phone and to tell people to wait for your letter to stop the call centre being flooded with calls. But It does seem to vary on who you speak too when you phone PIP as I managed to speak to someone and they told me my decision when my PIP was up for renew.

    I did however get a text when my decision was made and it said on the text not to phone PIP as they can't give the decision over the phone and wait for the letter to come.
    I have Autism, ADHD, Schizophrenia, Gilberts Syndrome and Crohn's Disease and have knowledge in these areas.


  • agbra1977
    agbra1977 Community member Posts: 19 Listener
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    Thanks for reply. Do they send a text out if your claim unsuccessful or only for successful claims?
  • rubin16
    rubin16 Community member, Scope Member Posts: 548 Pioneering
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    agbra1977 said:
    Thanks for reply. Do they send a text out if your claim unsuccessful or only for successful claims?

    It varies, they text for both, or sometimes I have seen that they don't text at all and people still be awarded. Theres no knowing for certain till you get your letter or are told your award.
    I have Autism, ADHD, Schizophrenia, Gilberts Syndrome and Crohn's Disease and have knowledge in these areas.


  • agbra1977
    agbra1977 Community member Posts: 19 Listener
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    Ok thanks ill wait till letter comes out or have another crack at a call on Tuesday.
  • poppy123456
    poppy123456 Community member Posts: 54,127 Disability Gamechanger
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    They do not send texts if there’s a refusal. They sometimes, not always send a text if there’s an award, if it’s a first time claim.

    For reviews they do not send texts with decisions at all. They sometimes send a text saying your review is complete and to expect a letter in the next 2 weeks. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • agbra1977
    agbra1977 Community member Posts: 19 Listener
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    Its a first time claim so presume it unsuccessful wish i found here before did claim.
  • poppy123456
    poppy123456 Community member Posts: 54,127 Disability Gamechanger
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    Once you know what the decision is if you're not happy you can challenge that decision by first requesting the Mandatory Reconsideration. You can always post back here for further advice and I'm sure someone will advise you. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • agbra1977
    agbra1977 Community member Posts: 19 Listener
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    Yeah when you get the letter i asked for copy of report of assessment on the 13th still waiting and who knows how long for this letter and only have 30 days to apply for MR but thank you for advice and yes I will post on here and keep you updated.
  • poppy123456
    poppy123456 Community member Posts: 54,127 Disability Gamechanger
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    It's not 30 days. You actually have 13 months in total to request it. If you're outside of the 1 month timescale you must give a reason why you didn't request it within that time. If they refuse you just proceed to Tribunal. 

    One thing I do advise is that you put the request in writing, please do not ring them to request it. 
    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • agbra1977
    agbra1977 Community member Posts: 19 Listener
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    Thank you and yes ill make sure I do that. Can you send me any information on MR please so i can find it quick in this thread if I need it please.

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