Missing car

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Dunc77
Dunc77 Online Community Member Posts: 5 Listener
edited August 2024 in Transport and travel

Missing car

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  • Dunc77
    Dunc77 Online Community Member Posts: 5 Listener
    Hi to you all 
    Please bear with me new to all this.
    Now I'm after a bit of advice from anybody who as experienced this issue.
    I got a call from the deal I used saying will I be available to collect  my car on 28/03/24.
    So I arrange 11am got there early.
    As soon as I say why I'm there lots of talking looking in my direction so I felt something wasn't right.
    Eventually somebody comes to me and says we don't know we're you car is.
    We think it's arrived at the port but we are not sure.
    Now on my app it also says ready to collect from 28/03.
    So now they say it should be here next week but we cannot  contact anybody to find were it is. As anybody else had this issue.
    And thanks in advance  to you all.
  • OverlyAnxious
    OverlyAnxious Online Community Member Posts: 4,787 Championing
    The dealership have some tracking information, but it is quite limited.  They are the only ones that will know roughly where the car is.

    The Motability app does not know where the car is, the date on there just comes from the dealership.

    New cars get scanned on and off the boat or train depending on where they've come from.  But there is no tracking between the ends of those journeys.

    When the car gets close enough to your location, it will be put onto a road going vehicle transporter.  However cars are not always scanned onto those, so it may show as at the port until it reaches the dealership.  Have to wait for a full transporter going to your location, they will not send transporters with just one or two cars as that would be wasteful.

    So effectively you are waiting for the transporter now...and the dealership are correct in that they won't necessarily have specific tracking info for it.  I doubt it's going to move over the BH weekend.  Hopefully it will be here next week as they suggest.
  • Dunc77
    Dunc77 Online Community Member Posts: 5 Listener
    It was the dealership that rang me and said your car will be available to collect on 28/03 and we arrange 11am.
    While I was waiting others was just finishing and leaving with new cars so a delivery as been done at some time.
    It's just annoying how they arrange a time with me then don't even know if it's in the UK.

  • OverlyAnxious
    OverlyAnxious Online Community Member Posts: 4,787 Championing
    edited March 2024
    Yeah, I can totally understand that, I would be annoyed as well. 

    It sounds like there may have been a mistake with the transporter loading in this particular case.  Or a mistake with the dealership looking at the details for someone else's car when giving you the time.  Either way, all you can really do is wait now.  Maybe suggest they offer you a full tank of fuel for the inconvenience...
  • Dunc77
    Dunc77 Online Community Member Posts: 5 Listener
    I was ok with then just said the lack of communication needs to be looked at.
    I hadn't been out for 6 weeks and no bus stops near my home or dealership and 2 bus rides to get there.
    This as left me in a lot 9f pain and again house bound which could have been avoided well the pain anyway.
    If I had a call saying its not arrived I could have not wasted both mine and there time.
    I just don't get why I got a date and time then they cannot even say its arrived at the port.
  • Wibbles
    Wibbles Online Community Member Posts: 2,681 Championing
    edited March 2024
    Can't they deliver the car to you at your home address ?
    That would be an expected solution to the problem
  • Dunc77
    Dunc77 Online Community Member Posts: 5 Listener
    I will give them their due they said if possible they will pick me up. 
    But its if the car actually arrives I don't see how it can just go missing without a paper trail.
    They must have to sign something from location a to location b
  • wkd
    wkd Online Community Member Posts: 91 Contributor
    Dunc77 said:
    I will give them their due they said if possible they will pick me up. 
    But its if the car actually arrives I don't see how it can just go missing without a paper trail.
    They must have to sign something from location a to location b
    Sorry, you are having this problem. I have something similar, my car is at the garage, they have shown me photos of my car, but when I asked when to arrange to pick the car up, they said they have to check computer systems and are awaiting an email to say that the computer systems tally. I am getting increasingly frustrated that my car is there and I can't pick it up, all because of some computer systems. 

     They won't deliver a car I know that much as I asked when I signed for it in December, they said that they couldn't deliver the car due to having to go through more paperwork. I also live miles away from the dealership and would have to get a lift from my family, I have not been offered the option of being picked up.   

    I hope your car gets there this week for you, I know how frustrating it is, knowing it's in the country and you cant collect it. 

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