Will I have a f2f or phone call for my claim?
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Helpwithpipthanks
Online Community Member Posts: 1 Listener
Hi I just started my claim waiting for an appoinment my Q is
If they offer me f2f I would be unable to attend as due to mobilty issues and anexity Its my worse nightmare talking f2f to a stranger about my health.
Can I refuse and ask for a phone call or do I have no right/choice in the matter
Thank you
If they offer me f2f I would be unable to attend as due to mobilty issues and anexity Its my worse nightmare talking f2f to a stranger about my health.
Can I refuse and ask for a phone call or do I have no right/choice in the matter
Thank you
0
Comments
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If they offer you a f2f appoinment you can always change this and ask for a phone call or video call instead. You're not forced into doing a f2f anymore if you can't do one.Hope this helps.1
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Hello @Helpwithpipthanks, welcome to the community
As Rubin said, you can request a phone or video call if you'd find that easier. It can feel really stressful to talk through your medical details but I hope you get a date soon and your assessment goes well!0
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