Will I have a f2f or phone call for my claim?

Helpwithpipthanks

Hi I just started my claim waiting for an appoinment my Q is

If they offer me f2f I would be unable to attend as due to mobilty issues and anexity Its my worse nightmare talking f2f to a stranger about my health.

Can I refuse and ask for a phone call or do I have no right/choice in the matter

Thank you

rubin16

If they offer you a f2f appoinment you can always change this and ask for a phone call or video call instead. You're not forced into doing a f2f anymore if you can't do one.

Hope this helps.

Rosie_Scope

Hello @Helpwithpipthanks, welcome to the community  

As Rubin said, you can request a phone or video call if you'd find that easier. It can feel really stressful to talk through your medical details but I hope you get a date soon and your assessment goes well!