Will I have a f2f or phone call for my claim?

Helpwithpipthanks
Helpwithpipthanks Community member Posts: 1 Listener
in PIP, DLA, and AA
Hi I just started my claim waiting for an appoinment my Q is

If they offer me f2f I would be unable to attend as due to mobilty issues and anexity Its my worse nightmare talking f2f to a stranger about my health.

Can I refuse and ask for a phone call or do I have no right/choice in the matter

Thank you

Comments

  • rubin16
    rubin16 Community member, Scope Member Posts: 826 Championing
    If they offer you a f2f appoinment you can always change this and ask for a phone call or video call instead. You're not forced into doing a f2f anymore if you can't do one.

    Hope this helps.
  • Rosie_Scope
    Rosie_Scope Posts: 3,684 Online Community Coordinator
    Hello @Helpwithpipthanks, welcome to the community :) 

    As Rubin said, you can request a phone or video call if you'd find that easier. It can feel really stressful to talk through your medical details but I hope you get a date soon and your assessment goes well! 

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