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Pip decision, confused

Ambi

Hi I rang pip yesterday regarding my son’s claim, I’m his appointee.
the woman said there was a decision and told me the decision over the phone.
i rang again today to find out when it would be switching from dla to pip and the man I spoke to said he couldn’t see the decision?

He spoke to a case manager who told him there wasn’t a letter on the system so they couldn’t tell me what he got awarded or didn’t.
im so confused.
could the lady yesterday of been mistaken?
I now have to go back to stressing and worrying. Has anyone had this before?

Thank you

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Comments

poppy123456

Yes, the person you spoke to yesterday could have given you incorrect information, it does happen. They have been known to send a text message if there's an award, if you gave a mobile number on the form. Texts are not sent if there's no award.

If awarded successfully then his first PIP payment will be about 7 weeks after the decision is made. He will receive one final DLA payment and then PIP starts about 4 weeks later. No money will be owed, even if the PIP award is higher than the DLA award.