Pip decision, confused

Ambi
Ambi Community Member Posts: 1 Listener
in PIP, DLA, ADP & AA
Hi I rang pip yesterday regarding my son’s claim, I’m his appointee.
the woman said there was a decision and told me the decision over the phone.
i rang again today to find out when it would be switching from dla to pip and the man I spoke to said he couldn’t see the decision? 
He spoke to a case manager who told him there wasn’t a letter on the system so they couldn’t tell me what he got awarded or didn’t.
im so confused.
could the lady yesterday of been mistaken?
I now have to go back to stressing and worrying. Has anyone had this before? 
Thank you 

Comments

  • poppy123456
    poppy123456 Community Member Posts: 64,375 Championing
    Yes, the person you spoke to yesterday could have given you incorrect information, it does happen. They have been known to send a text message if there's an award, if you gave a mobile number on the form. Texts are not sent if there's no award. 

    If awarded successfully then his first PIP payment will be about 7 weeks after the decision is made. He will receive one final DLA payment and then PIP starts about 4 weeks later. No money will be owed, even if the PIP award is higher than the DLA award. 

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