Issues with the community

Adrian_Scope

Hello all, I know many of you have reported many issues either with signing into or using the online community and I wanted to let you know we're investigating them. If you're a regular user of our dark mode setting, you might notice that it is no longer available. This is because we have switched this off while we investigate the reported issues. Sorry for any inconvenience caused and we'll update once we have more information.

Adrian_Scope

You might notice a change with the comment box and how you format your posts. It may take some getting used to but in the long run it will help to improve the community and ensure issues like we had yesterday happen less frequently.

If anyone has issues with using it or has any questions, please don't hesitate to ask.

poppy123456

From what I've seen so far it seems much better. I haven't used my iPhone to check yet but I will later. Using my Mac it seems much more responsive than it was before. Fingers crossed it's the same for the phone. Thanks @Adrian_Scope

66Mustang

Just to say thanks and I actually prefer the new comment box, I think it seems a little more "utilitarian" and a little less "looks nice but doesn't work perfectly" if that makes sense … it will take some getting used to but I think it's actually more efficient

66Mustang

@Beaver79

I didn't notice that but I switched to dark mode and it is indeed doing the same for me in dark mode, so I think maybe that's something for them to look into

Sandy_123

I've changed to light mode to see the text in the box in dark mode you cant see the text as its all ghosted. Plus the tag box doesn't come up when you put an

66Mustang

@Beaver79

I'm probably telling you something that you know already but have you tried reducing your screen brightness?

I often find screens too bright for me, but I prefer the look of a white page than a dark one, and reducing the brightness of my display works for me

Albus_Scope

Just to keep everyone in the loop, we've disabled dark mode as it was a tad too dark.

Sandy_123

just a bit

Adrian_Scope

https://forum.scope.org.uk/discussion/comment/864305#Comment_864305

Hi Noman, is it still doing this? I managed to get it to vibrate or judder very briefly when scrolling, a bit like it's lagging, but the page then crashes. Is that similar to what you're experiencing?

poppy123456

https://forum.scope.org.uk/discussion/comment/864305#Comment_864305

This is exactly the same for me on my iPhone 15 pro max.

Also when posting links you see the who thing rather than just the link and that is annoying.

poppy123456

One thing I have noticed on my Mac (this is a good thing) is that when I comment on a thread the delay in posting the comment has gone. I thought it was my internet connection being rubbish but clearly it wasn't that, it was the forum all the time. I did wonder why it only happened here.

poppy123456

I don't know if anyone else is having this issue but quite a few times today I've seen members post a comment, which then followed either one or two empty boxes, just as if they posted but nothing typed in that box. Here's one example here.

https://forum.scope.org.uk/discussion/118147/when-am-i-due-my-first-lwcra-payment-or-should-i-message-uc

Another issue I'm having with my iPhone 15 is that when I posted a link today on a thread, the link went outside the box. You can see that here.

https://forum.scope.org.uk/discussion/comment/865533#Comment_865533

The problem I had with my iPhone before the changes has also returned. When viewing longer threads using the iPhone it's impossible to view them because I keep having a connection issue. This problem doesn't happen when using my Mac.

Steve_in_The_City

I cannot click on the box that allows you to keep track on a thread.

Adrian_Scope

Thanks @noman. Is the page returning an error when this happens at all?

Steve_in_The_City

Hi @Biblioklept I like this forum because it makes me feel like I am accented into the diveresity of people who populate this little blue planet. Your posts are always good.