had a few problems when away this week with companies recognising my boys buggy with restraints in the same category as a wheelchair. He is in it because unless he is in an enclosed area like a home or secure soft play it is not safe for him to not be in it. Especially when travelling.
I booked passenger assist and no problems on Newark, but got on the northern train and when someone came in with a wheelchair the guy tried to kick us out. He said can’t you get your kid out of there to which I explained I had booked this space because it is not safe for my child to be out. He even didn’t question a mother who had a toddler in a seat she hadn’t Booked. Only my child was seen as not disabled enough. He continually looked at me throughout and gave the wheelchair user sympathetic glances.
And when in the northwest my son is shoved in a corner in between the side of the trams that the doors don’t open on whilst two older customers stood in the disabled area chatting.
What are others thoughts here? Am I being too harsh? It does seem more of a problem in certain parts of the country and haven’t had a single with younger members of staff. Just seems like neurodivergent needs aren’t taken seriously.
