Money paid in to bank account less than Payment figure in Journal?

FloridaDino

Not sure if I’m missing something here, but wondering why the amount I am told I will be receiving from Universal Credit (after all deductions) is not the amount put in my bank account.

For example, after deductions they say payment will be £700, and go in on the 4th. When I check, it will be something like £560 actually paid in? (They will already have deducted £800 for work/ carers etc before reaching that payment figure)

Is there an admin reason for this? Anyone else have similar?

I have queried this in my journal but no response after several days. I have only been with UC for 2 months, so still adjusting to it, but this is genuinely confusing me.

poppy123456

The amount that should be paid into your bank is the amount it says on your statement. The amount will be at the top of your statement in the blue box. They should not be paying less than that.

FloridaDino

Thanks for the reply.

That’s exactly what I thought, and what is not happening, at least last month. I’ll know tomorrow if this month is the same.

The amount in the blue box is nearly £150 more than the amount that actually went into my bank account.

WhatThe

Take a screenshot of all your statements and related dialogue.

UC can - AND DO - override statements and their own journal messages 😡

poppy123456

https://forum.scope.org.uk/discussion/comment/871205#Comment_871205

That happens when a statement is recalculated because the new one replaces the old one.

https://forum.scope.org.uk/discussion/comment/871133#Comment_871133

Try putting the message under "service issues" and you may get a response.

FloridaDino

thanks again, I will do. I’m hoping tomorrow might get a reply to the original query, if not I’ll re-enter under service issues

FloridaDino

just to update, for some reason they paid me in two payments (even the work coach didn’t understand why) so both added up to the correct amount.

Mystery solved.