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PIP timeline is this usual please?

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Numbers
Numbers Community member Posts: 21 Listener

Hello, my son was on DLA as a child before moving to PIP. Hes been on PIP for 13 years. He was sent a standard review in March 2022. We are still waiting for a decision. He has had 2 telephone assessments. The last one 4 weeks ago. We had a letter today telling us they have enough information to make a decision.

When I have phoned for updates, the call handler always tells me to hold on as they need to transfer me to someone else.

We have never had this before and when I ask PIP they say they are just short staffed and there is nothing wrong. But that's not the way it feels.

Is this usual procedure?

Thank you 😊

Comments

  • woodbine
    woodbine Community member Posts: 12,099 Disability Gamechanger
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    Two years is a long wait for a review, seen lots around one year but not two, Did they explain the reason for two assessments ?

    2024 Election won

  • poppy123456
    poppy123456 Community member Posts: 56,998 Disability Gamechanger
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    I agree with woodbine, 2 years is rather long. The longest I've heard is about 14 months. There are long delays with review decisions but not this long usually.

    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Numbers
    Numbers Community member Posts: 21 Listener
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    Sorry I should have put March 2023 but I can't amend it. So it's been 15 months.

    The first assessment was a call out of the blue and the second was pre arranged. Both lasted about the same amount of time.

    During his time claiming we've had s face to face assessment, lifetime award that has been withdrawn and reassessment, but for all the years we have claimed its never been this long.

  • poppy123456
    poppy123456 Community member Posts: 56,998 Disability Gamechanger
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    Then it will be fairly normal. Some are waiting longer than a year.

    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • woodbine
    woodbine Community member Posts: 12,099 Disability Gamechanger
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    Ok 15 months is no excessive.

    2024 Election won

  • Numbers
    Numbers Community member Posts: 21 Listener
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    Thank you. It's changed so much, and not for the better. We have never waited this long before.

  • poppy123456
    poppy123456 Community member Posts: 56,998 Disability Gamechanger
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    If this is his first review since the pandemic then that will be why you've never waited this long before. Backlogs have been pretty much the same since assessments started back in 2020.

    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Numbers
    Numbers Community member Posts: 21 Listener
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    Thank you. It is. I have just received a voicemail from a case worker wanting to speak to me. Mobile phone is rubbish. I called back and they said they can't tell me what it is about and I need to wait for another call!

  • Numbers
    Numbers Community member Posts: 21 Listener
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    Another phone call from DWP, I had to make an appointee declaration that I understood all benefits were for my son etc. They said they hope to make their decision today. Not holding my breath!

    Thank you for everyone's help on here. Reading all the posts have helped keep my sanity.

  • Albus_Scope
    Albus_Scope Posts: 5,552 Disability Gamechanger
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    I'm keeping everything crossed for a positive outcome @Numbers

    Albus (he/him)

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  • Numbers
    Numbers Community member Posts: 21 Listener
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    Just called for an update, and his award has been reduced to just mobility.The daily living has been removed, despite his needs increasing, so it looks like I will need to appeal.

  • poppy123456
    poppy123456 Community member Posts: 56,998 Disability Gamechanger
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    I’m sorry to hear this. When you filled out the form did you put as much relevant information as possible?

    Your first step is to request the Mandatory Reconsideration. You have 1 month from the date of the decision to request this. You should put it in writing stating where and why you think he should have scored those points. Please do not ring to request it.

    If you were claiming either carers allowance or carers element of Universal credit for looking after him then those will stop.

    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Numbers
    Numbers Community member Posts: 21 Listener
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    Thank you. I will do this. I can't claim carers as I work (from home due to caring). I am concerned it could affect his universal credit though. I will delete the other post. I didn't think anyone would see it.

  • poppy123456
    poppy123456 Community member Posts: 56,998 Disability Gamechanger
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    It won’t affect his UC unless he’s claiming help with the rent and under 35 and lives alone.
    You can’t delete your own thread but you can ask a member of the scope team to delete it for you.

    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Numbers
    Numbers Community member Posts: 21 Listener
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    Thank you, that is some peace of mind.

  • Numbers
    Numbers Community member Posts: 21 Listener
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    I have finally received the PIP award letter. He was only awarded 6 points for the living part. What astounded me most was 0 points for help with communication. He has autism with significant communication difficulties detailed on many psychologist reports. The reports were sent last time and I didnt resend them as I assumed they would still have them. I will send thrm wth the appeal. Hopefully the appeal will be successful.

  • poppy123456
    poppy123456 Community member Posts: 56,998 Disability Gamechanger
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    All claims should be treated as a new claim and you shouldn't just assume anything. Always make sure you include everything. Your first step is to request the Mandatory Reconsideration, not the appeal. (which refers to a Tribunal)

    I would appreciate it if members wouldn't tag me please. I have all notifcations turned off and wouldn't want a member thinking i'm being rude by not replying.
    If i see a question that i know the answer to i will try my best to help.
  • Numbers
    Numbers Community member Posts: 21 Listener
    Options

    Thank you. I will let you know how it goes.

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