PIP timeline is this usual please?
Hello, my son was on DLA as a child before moving to PIP. Hes been on PIP for 13 years. He was sent a standard review in March 2022. We are still waiting for a decision. He has had 2 telephone assessments. The last one 4 weeks ago. We had a letter today telling us they have enough information to make a decision.
When I have phoned for updates, the call handler always tells me to hold on as they need to transfer me to someone else.
We have never had this before and when I ask PIP they say they are just short staffed and there is nothing wrong. But that's not the way it feels.
Is this usual procedure?
Thank you 😊
Comments
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I agree with woodbine, 2 years is rather long. The longest I've heard is about 14 months. There are long delays with review decisions but not this long usually.
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Sorry I should have put March 2023 but I can't amend it. So it's been 15 months.
The first assessment was a call out of the blue and the second was pre arranged. Both lasted about the same amount of time.
During his time claiming we've had s face to face assessment, lifetime award that has been withdrawn and reassessment, but for all the years we have claimed its never been this long.
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Then it will be fairly normal. Some are waiting longer than a year.
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Thank you. It's changed so much, and not for the better. We have never waited this long before.
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If this is his first review since the pandemic then that will be why you've never waited this long before. Backlogs have been pretty much the same since assessments started back in 2020.
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Thank you. It is. I have just received a voicemail from a case worker wanting to speak to me. Mobile phone is rubbish. I called back and they said they can't tell me what it is about and I need to wait for another call!
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Another phone call from DWP, I had to make an appointee declaration that I understood all benefits were for my son etc. They said they hope to make their decision today. Not holding my breath!
Thank you for everyone's help on here. Reading all the posts have helped keep my sanity.
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I'm keeping everything crossed for a positive outcome @Numbers
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Just called for an update, and his award has been reduced to just mobility.The daily living has been removed, despite his needs increasing, so it looks like I will need to appeal.
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I’m sorry to hear this. When you filled out the form did you put as much relevant information as possible?
Your first step is to request the Mandatory Reconsideration. You have 1 month from the date of the decision to request this. You should put it in writing stating where and why you think he should have scored those points. Please do not ring to request it.
If you were claiming either carers allowance or carers element of Universal credit for looking after him then those will stop.
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Thank you. I will do this. I can't claim carers as I work (from home due to caring). I am concerned it could affect his universal credit though. I will delete the other post. I didn't think anyone would see it.
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It won’t affect his UC unless he’s claiming help with the rent and under 35 and lives alone.
You can’t delete your own thread but you can ask a member of the scope team to delete it for you.1 -
Thank you, that is some peace of mind.
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I have finally received the PIP award letter. He was only awarded 6 points for the living part. What astounded me most was 0 points for help with communication. He has autism with significant communication difficulties detailed on many psychologist reports. The reports were sent last time and I didnt resend them as I assumed they would still have them. I will send thrm wth the appeal. Hopefully the appeal will be successful.
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All claims should be treated as a new claim and you shouldn't just assume anything. Always make sure you include everything. Your first step is to request the Mandatory Reconsideration, not the appeal. (which refers to a Tribunal)
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Thank you. I will let you know how it goes.
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Update: we put in a request for a mandatory reconsideration. We don't have the letter yet but we live in an area with poor postal service. However my son has had an amount equivalent to 10 weeks standard rate go into his account so it looks like his award has been amended to include standard rate daily living as well as standard mobility. Thank you 😊
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