is this normal? my partner has claimed pip for 3 years, due to expire in July. He got a letter in March saying please call us if you want to continue claiming PIP which he did, after much messing round by PIP and being told they'd have a manager call him back- which they never did- he called again today to be told that he has to reapply and they will not, and have not sent out a review form.
Is this normal? They told him the case manager who he has advised to do this, that he has to make a new PIP claim. Just a bit confused as i've never heard of this before and can't understand why. Now he has to start again and it was extremely stressful last time and he feels like he doesn't have it in him to do this all again from scratch.
Thanks