My husband was my carer until October 2023 when he passed away. In October my sister took over this responsibility and applied for Carers Allowance to be told in May after many phone calls that she is not entitled to it as she claims ESA contributions based with a small amount of UC as they are overlapping benefits. As someone who has very little understanding of the benefit system she now has to apply for carer element of UC. What a total waste of time and lost benefit payments due to not understanding the system. Surely as both are managed by DWP they should be talking to each other and not have to forfit the lost payment money and make a new claim under UC!
Any help will be greatfully received.