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Royal Mail Special Delivery not arrived.

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afgzee
afgzee Community member Posts: 31 Courageous

Someone shipped something i purchased on 25th at 7pm apparently, via special delivery, but i didn't receive it today with the rest of my post. I also ordered something from someone else on 26th which was sent first class and that arrived today.

If its shipped after 5pm on 25th, does that mean i should have received it today 27th, or should it arrive tomorrow on 28th?

I've ordered about 10 times before from this person and always receive it next day, but not this time.I have asked for tracking but they have yet to get back to me.

Thanks for any help.

Comments

  • kreacher
    kreacher Community member Posts: 141 Courageous
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    with royal mail, sometimes its a lottery when stuff arrives

  • OverlyAnxious
    OverlyAnxious Community member Posts: 2,796 Disability Gamechanger
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    That totally depends on the last collection time from the post office where it was sent.

    Don't forget post is not electronic like email. It has to be physically moved about by people and vehicles. The collection staff can't get to every place at the same time of night so some will be earlier than others.

    I find Special Delivery is often delivered separately to normal mail here, as our normal mail doesn't arrive until after 1pm.

    Also worth noting Special Delivery Next Day Guaranteed isn't actually guaranteed to get there the next day…daft I know but that's in the terms & conditions.

  • afgzee
    afgzee Community member Posts: 31 Courageous
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    Thanks for that. I will wait today to see if my post lady has it, hopefully she does.

  • 66Mustang
    66Mustang Community member Posts: 14,984 Disability Gamechanger
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    @OverlyAnxious

    I think it's guaranteed in the sense that they cover any consequential expenses you incur from not getting it on time, but they don't guarantee the physical delivery of the item

    Just out of curiosity I wonder how hard it would be to prove something like consequential loss of PIP if they failed to deliver an assessment form in time??

  • OverlyAnxious
    OverlyAnxious Community member Posts: 2,796 Disability Gamechanger
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    I'm not sure that's quite correct. But at least we agree that it is misleading. Most people would assume it 'must' get there the next day. Rather than just getting a bit of money back if it doesn't. Many things are time critical in a way that money can't compensate for.

    I think it's only about £10 refund for delay. The compensation up to £2500 is only for loss or damage as far as I'm aware. So something like loss of PIP wouldn't be covered. I could be wrong there though.

  • 66Mustang
    66Mustang Community member Posts: 14,984 Disability Gamechanger
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    @OverlyAnxious I think it's pretty standard for insurance schemes (I guess this is one) to only pay out for material damages and not sentimental ones, I guess if they refund your £3 postage when a birthday card doesn't arrive on time, all is well and good from a clinical, legal point of view 😆

  • afgzee
    afgzee Community member Posts: 31 Courageous
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    post came today, but the special delivery again never arrived. Asked the post lady and she said there's been no special delivery for me.

  • 66Mustang
    66Mustang Community member Posts: 14,984 Disability Gamechanger
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    Has the seller been in touch yet @afgzee? Maybe they can take it up with the postal service as well

  • OverlyAnxious
    OverlyAnxious Community member Posts: 2,796 Disability Gamechanger
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    Special delivery does get delivered on Saturdays so there's still a chance it'll arrive today.

    But really you need the sender to provide the tracking info now so you can check where it is.

  • 66Mustang
    66Mustang Community member Posts: 14,984 Disability Gamechanger
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    @OverlyAnxious

    Sorry to use this thread to ask but do you know anything about how the tracking works? My Granny sent something back about 3 weeks ago and it kept updating the status but stopped updating after saying it's "out for delivery", which it still is now (obviously a long round for the postie). I'm guessing it's probably just a case of the postie not scanning a barcode that they are meant to do or something?

  • Jimm_Scope
    Jimm_Scope Posts: 3,611 Disability Gamechanger
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    I would be contacting the Royal Mail if it had that status beyond a day! My partner has been having more issues with deliveries via Royal Mail as well. Mostly regarding prescriptions between a clinic and pharmacy that keep getting not delivered somehow.

    Our local postie is very good I must say, no issues with them at all, but certainly some issues elsewhere.

    They/Them, however they are no wrong pronouns with me so whatever you feel most comfortable with
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  • OverlyAnxious
    OverlyAnxious Community member Posts: 2,796 Disability Gamechanger
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    As above, need to contact RM and see what's happened. It could be as simple as falling out of a mail sack in the van and fallen into a crevice somewhere. Some deliveries do take longer than others, but 3 weeks is far too long to be a normal delay.

  • 66Mustang
    66Mustang Community member Posts: 14,984 Disability Gamechanger
    edited June 29
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    I should have mentioned, I don't think there have been any issues with the delivery because I don't believe Granny got charged for the item she returned, just it's odd the status stayed the same

    I thought maybe companies sometimes forget to mark it as delivered or something

    @Jimm_Scope

    As you say the Royal Mail seems to be quite a bad system but the individual posties are brilliant I think and almost make up for it, I have no complaints

    It's kind of like the NHS I guess - the system is useless, below zero sometimes, like literally it would sometimes be better off not existing, but the individuals on the front line do a fantastic job and anyone who takes their (entirely justified) anger out on them I would not support at all

  • Jimm_Scope
    Jimm_Scope Posts: 3,611 Disability Gamechanger
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    Yes, I would say it's exactly like the NHS.

    Though Royal Mail is now a private company, I remember when it was public owned. It still had it's issues but it seems worse now. Privatisation certainly didn't improve quality of service anyway!

    They/Them, however they are no wrong pronouns with me so whatever you feel most comfortable with
    Online Community Specialist

    Concerned about another member's safety or wellbeing? Flag your concerns with us. 
    Want to give us feedback? Complete our feedback form now.
    Opinions are my own, such as mashed potato being bad.
  • 66Mustang
    66Mustang Community member Posts: 14,984 Disability Gamechanger
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    I did economics for a bit and I came to the conclusion that I think a public service is more wasteful and a private company is more efficient but this comes with a big BUT

    The extra money saved from a private company just goes to stakeholders - the public don't see that extra money in savings or increased quality of service; on the other hand, the extra money wasted in a public service gets more evenly distributed among those who work in the company, everyone gets a slice - not just a few directors

    Neither is right, but I think I'd prefer the money to go to more people, rather than just a handful

    Basically we as the public get roughly the same service regardless, some money gets siphoned off, but who benefits from that extra money changes depending on the nature of the company (public or private)

  • rubin16
    rubin16 Community member, Scope Member Posts: 781 Disability Gamechanger
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    The problem with royal mail at the moment is the people in charge of it, its a shambles. I also don't have any problems with my actual postie as he always finds my address (as its hard to find) and posts mail correctly and is generally nice. However its on a downhill ever since becoming privatised and the cutting of so many jobs within it. Royal mail is no longer a reliable service.

    I have Autism, ADHD, Schizophrenia, Gilberts Syndrome and Crohn's Disease and have knowledge in these areas.


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