Taking Meta to Court (aka Facebook)

Millay

In the last couple of weeks Meta (facebook) have banned me from my facebook account, it has over 14 years of data on it that II have l ost access to. One of my primary uses was for finding people who would accompany me on outings hospital appointments etc as I struggle on my own.

Apparently a Instagram account linked to my Facebook account this Instagram broke some rules, The only way to appeal this decision is to log into the Instagram account and appeal through there. Obviously the account is not mine so i cannot. I paid money to get meta verified on my real Instagram acocunt and they just told me to start a new facebook account. That is pointless to me I will never reacl all the contacts I had on there or the groups i was part of.

Is this something I can take to the small claims court? Id prefer my account re-instated than money…

Has anyone done anything similar any advice greatly appreciated.

kreacher

get in contact with rip of britain, they generally help people

Remina

I highly doubt it to be honest, Meta being a private company reserves the right to ban/disable an account whenever they wish for whatever reason they wish, it's their platform(s) they're free to moderate it as they wish.

Also as the account which led to the ban was linked to your account (even though you say it wasn't your instagram account) you may still be held responsible regardless. In hindsight it's always important to check if anything is linked to your account which doesn't look right or doesn't belong to you, I frequently check my google account to make sure no third party apps, etc have being linked to my account.

Best course of action would be to just be diplomatic and continue to contact their help center to explain your situation and see if you can escalate the request to a higher-up/supervisor at the help center if you're not making much progress. Good luck.

66Mustang

I think the above is right, private websites can usually ban you for any reason they want, it doesn't have to be for what sounds like a justified reason, and they don't even have to justify it in the first place. A good example is gambling websites banning people simply because they win too much and it's not profitable having them as a customer

I don't really know how social media sites work but in what way was the account linked to yours? Presumably this link needed some sort of consent on your part, or was it malicious on their part??

Jimm_Alumni

Most companies have it within their terms and conditions that you can be removed for any reason. I am not a lawyer but I think it is very unlikely you can take them to court.

You can however make a Subject Access Request to obtain all the data they have on you if that is something you would like. You can read more about them here: https://www.which.co.uk/consumer-rights/advice/how-do-i-make-a-subject-access-request-sar-a6axO2u2RKof

aliceinw2007

I had exactly the same thing happened to me and just submitted a complaint to ICO. Maybe you can try it as well.