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Pip mot telling me my decision on the phone when it's been made

cindylou01

Hello am newI phone pip today asked for updates on my new cliam 1st ever one I've claimed got told a decision been made on 11th July but couldn't tell me what does this mean a no for my claim thanks for any help

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cindylou01

I asked why he can't tell me he said he not allowed and and a letter has been sent out and would I like a copy of my report so that being posted but I've heard that thy can tell u if they awarded it.

Rachel_Scope

Welcome to the community @cindylou01 😊

I'm not entirely sure whether they can tell you over the phone. Personally, I only ever received letters and that's how I found out I had been awarded PIP after the tribunal. I know it's a stressful time for you and I hope you get an answer soon.

I'm going to move this to the PIP category so more people with similar experiences will be able to help.

cindylou01

Thank u.

poppy123456

Whether there's an award or not they can tell you over the phone it's just some call centre staff choose not to tell you and will advise you to wait for the decision letter. Hopefully, you will receive that soon. If there's an award any money that's owed is usually in your bank 3-5 working days after payment was sent.

Dibby1971

Hello

I was told over the phone after I had relieved the text to say it had been rewarded. Maybe you got someone having a bad day, I would try again as they do tell you over the phone.

cindylou01

I didn't get a text I'm guessing I've not been rewarded as I've had text at different stages of the claim