Adding Fit Note to UC Account

PotionsQueen

Hello,

Up until this month, it has been very easy to add my Fit Note to my UC account online. I tried to add my latest Fit Note but the process seems to have changed and was very long winded. I didn't end up succeeding and have added a note to my journal saying I was unable to. Has anyone else experienced something similar?

Thanks

poppy123456

To be clear, when you say "add a fit note" you can't specifically add it, you can only add the details of the fit note by reporting a change of circumstances and then click "report a fit note"

Is this what you're having problems doing? I've not come across this issue with any members here but that's not saying it doesn't happen. Hopefully someone will respond to your message soon.

PotionsQueen

To clarify, I didn't add the fit note itself but added the dates. I'm not sure I even need to as I have LCWRA but I haven't been told to stop the fit notes which is confusing. I found my local job centre very disorganised and I don't have any paperwork that says I have LCWRA. It was said to me verbally so I am considering contacting them to get it in writing.

poppy123456

You should have had the decision letter uploaded onto your journal, did you receive that? Once the decision is made on your work capability assessment, no further fit notes are needed.

There's also extra money from the 4th month after you provided your first fit note, unless you're claiming with a partner that already receives this element on your claim.

PotionsQueen

Thanks for the information, I have checked my journal but no decision letter. My local jobcentre asked me to come in but when I told them about my accessibility issues then someone called me. They said I didn't need to look for a job due to my medical needs but they seemed very disorganised and I have nothing in writing. I've added a note to my journal asking if they can clarify the fit note situation.

Vix1979

Hi Potionsqueen.

I am going through something very similar, I asked them in my journal to go through the steps that I need to use to get to adding the info of my fit note, they came back with something very pedantic like' you don't add the fit note you input the information in the fit note section' and I said that there is no fit note adding info section anymore, and also I am fully aware you don't upload the information as I have done this before, it is just the system that has changed, so I might just do as you have done and upload the info to my journal until they get back to with the steps on hoe to input it as no one seems to know! and also I am glad I am not the only one, I am ok at tech but this seems very convoluted.

PotionsQueen

Hi Vix1979

They don't seem to be very helpful which is frustrating when the online system has changed. It used to be straightforward when you wanted to add your Fit Note details. The closest I got to the Fit Note section was by clicking on 'Report a change' then 'Health' which mentions Fit Notes in the description but then you are taken to a section which seemed overly complicated and I was concerned about doing something wrong. I think it is worth updating the journal and perhaps trying to contact them again. Hope things get sorted for you soon, the system needs to be improved and we need appropriate support from the employees.