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Denied PIP...letter full of lies

marklola82

Hi there i applied for pip due to chronic migranes and anxiety.

Just had the letter saying i won't get any help. The breakdown of scores....all have been scored litterally zero

And the writing part to explain why is full of total made up lies the calls are recorded so no idea why for instance it says i said i eat daily and i can cook when i specificaly said its my dad who makes me meals or my sister and have to prompt me to as i get migraines 5 to 6 days a week and don't think to eat as i am usually sick with them.

Also stated i said i can pop out my own pills when talking about taking medication but i stated my dad has to sort my medication out and he puts it in a medication box but he still has to tell me to take them etc.

Even saying i can mange money when i again specially stated my dad manages my money because i can not control spending or understand how much i ha e to what i can buy and said this is why i have had 2 DRO's so my dad controls it all.

It even says i said i can use banking app when i said my dad uses the banking app...not me.

Its a long list of lies that i litterally did not say which i find upsetting.

Even going as far as saying i can pay ok in shops even though i stated a time a month if that i wait till 9pm to go into a lidl as i know theres barely anyone in the shop and can't even walk down isle if people are down and he aaid in letter...i showed i can pay at the shop even though i litterally just put my phone on a machine to oay this a time a month... sometimes not even that as i do it online due to my anxiety

Anyone know why they would lie when it is all phone recorded what i said

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Comments

Will777

I would imagine taking immediately to a tribunal is the thing to do and then provide all evidence you have at that. Horrible process feel for you can be very demoralising. I hope you can get this sorted.

marklola82

https://forum.scope.org.uk/discussion/comment/912023#Comment_912023

Thank you, it does say the next step if i want too appeal, a website said theres a few steps of it keeps getting knocked back

Makes no sense why all scores are absolutely zero too its like they could not be bothered and just wanted to deny it and just lie.

I think i have to call the number on the letter monday and see what is next

Juthbert

Hello, I scored zero points all the way through, even the MR. My assessors report was also very inaccurate, to the point I formally complained about it as it upset me so much. I took the appeal to tribunal and received a phone call from the judge an hour and a half before my video call was due, to tell me that the panel had reviewed my evidence and already made the decision to award me enhanced on both daily living and mobility, so please don't give up. Take a few days and go again. I should add that I was awarded for severe anxiety and PTSD.

marklola82

https://forum.scope.org.uk/discussion/comment/912036#Comment_912036

Thank you, its made me feel pretty unwell to be honest, its not the not getting it its the lies and amount of them.

Even saying because i have no muscular issues i am ok driving even though when i get my migranes 5 to 6 days a week i can not stand as it makes me really ill and the 2nd part was my anxiety when driving where sparingly drive but i can not even be in traffic side by side to someone else because of my anxiety with people and i often reverse back a bit or forward so not eye to eye

Even i can not follow sat navs and only can go 1 route to where i can drive and if its blocked i have no idea where to go and my dad has to help me through call of drives to where i am.

Also making out i was all ok on phone call even though i was on and off crying because of things and how bad i wa sbefore the call with anxiety and during yet apparently i was all ok.

I have not stopped feeling panicked and my stomachs feels sick with this.

Making out to be a liar when they clearly have lied.

Also loo issues because of chronic migraines i always habe the runs but more so with anxiety so i often have accidents and have to sometimes wear pad things i buy online....but they made out this is not a issue at all

Do i ask for tribunal right away or do i do next step first where i ask them to review it?

Thank you

Juthbert

I did the MR and even though I could argue each reason they'd not awarded me any points, they went on what the assessor had said and still awarded me zero. I then took to tribunal where DWP even asked that they rule I need to make a new claim as my conditions had worsened significantly since my assessment-they hadn't, the report was totally inaccurate. Thankfully, the panel reviewed all of my supporting evidence from therapists, psychologist report and GP, plus my arguments as to how my conditions affect me daily and overturned the DWP decision. Unfortunately you need to go through all the stages, which is a lengthy process, and I know how much stress and anxiety it causes. I can only tell you to keep going and wish you lots of luck.

marklola82

https://forum.scope.org.uk/discussion/comment/912059#Comment_912059

Thank you i will call monday, and get it started.

I think one of issues with migrane and anxiety is for last year maybe 2 communication as been passed to the doctors pharmacist to manage tablets and see how i am doing.

Neurology i have seen 3 times but they won't seem me no more as nothing can be done for my migraines and i have tried all tablets on the list and dosages.

I ill anyway and will try forget about it till monday as i have a migrane now with it all

Thank you for the kind reply

Jimm_Alumni

https://forum.scope.org.uk/discussion/comment/912067#Comment_912067

Hi Marklolola, I'm sorry you've got this sort of result back from the DWP. This sort of thing is unfortunately surprisingly common. When submitting your Mandatory Reconsideration it's often best to do it in writing (you can type it up and print it off) than over the phone. The reason for this is you don't always know what the person you are telling on the phone is actually submitting into the system. They may not put things down correctly, or may make assumptions to shorten what they are typing in.

The DWP will try to make assumptions when they can, so for the medication criteria as an example, it's best to put not just that you need help with remembering to take your medication and organising your medication, but what happens if you don't have that help and any examples of it happening or would would happen if you didn't get that help.

And do that for any criteria you lost points on. It might be best to sit down with something and write/type this up before sending it off. You have 13 months, though beyond 1 month you have to give a reason for the 'delay' in sending in your Mandatory Reconsideration. If they reject the MR for any reason you can then continue onto a tribunal!

You can read more about the whole process here: Appealing a benefits decision | Disability charity Scope UK

poppy123456

https://forum.scope.org.uk/discussion/comment/912023#Comment_912023

The Mandatory Reconsideration process must be completed before the Tribunal, otherwise they will refuse the appeal request.

@marklola82 I'd advise you not to ring to request the MR. Instead you should put this request in writing stating where and why you think you should have scored those points.

The assessment is not automatically recorded so if you didn't request it to be or record it yourself then you will not have been done.

When writing the letter you should not put all of your focus on the reasons for refusal in the decision letter or the assessment report if you have a copy of that. It's fine to mention a few obvious errors but then put it to one side and forget about it because that isn't going to get you a PIP award.

You should also include a couple of real world incidents of exactly what happened the last time you attempted each descriptor that applies to you. Adding detailed information such as where you were, what exactly happened, did anyone see it and what the consequences were. Ideally you should aim for at least half an A4 side of paper per descriptor that applies to you.

I'd also advise you to have a read of this because it will give you more understanding of what the descriptors mean.

https://www.gov.uk/government/publications/personal-independence-payment-assessment-guide-for-assessment-providers/pip-assessment-guide-part-2-the-assessment-criteria#daily-living-activities

Dianaf

https://forum.scope.org.uk/discussion/122883/denied-pip-letter-full-of-lies

Hi basically they are paid to lie and score zero or low points. My sister in law worked as a pip assessor and was paid huge bonuses for everyone she suggested to the dwp decision makers that the claiments get zero or not enough points to qualify. She quit after less than a year because of the pressure to fail disabled people in need. Do a mandatory consideration and then tribunal if all else fails. Good luck.

Greentench

I had the same with my report back in 2018 it was full of lies mention it in the MR but didn't make any difference.

marklola82

https://forum.scope.org.uk/discussion/comment/914083#Comment_914083

Its horrid and gross to do isn't it, one if my issues is anxiety yet they seem fit to lie like hell and no care about my anxiety.

I've been bad over it as with my anxiety things play on my mind over and over and I can't stop it.

I appealed anyway but the women on the phone did not have a care in the world and robotic so I presume she will nodoubt lie and ignore what i said

Rachel_Scope

Hi @marklola82. I'm sorry you're struggling with your anxiety. I've been through the same thing and had to go to tribunal. As others have mentioned, it's best to put your appeal in writing. You're then in control of what is taken into account as you don't know what the person on the phone is writing down. Have you done the Mandatory Reconsideration (appeal) on the phone?

marklola82

https://forum.scope.org.uk/discussion/comment/914098#Comment_914098

Hi there, yes unfortunately mainly because on the papers i got it mentioned i think writing but it never said where or how to send it etc or what to write so i called them and i got roped into doing it on the phone. I should habe said no as i was habing a bad day but i didn't.

Makes me wonder why they bother recording calls when they can easily listen back to see if what the person says matches what the accesor wrote.

I guess they won't do that as they know alot of accesors will be putting what they feel like down so they reach what horrid targets they have to hit....that is what it feels like anyway to me.

Rachel_Scope

Don't worry about doing it over the phone, I understand how easy it is to just go along with what they say, I would've done the same thing. If they reject your appeal then it can go to tribunal which, for me, was a better experience than the rest of the claims process. There was a medical professional who asked a lot of questions but it was to better understand my issues. I felt listened to. It might be a good idea to write down how things affect you day-to-day and give specific examples so you're fully prepared if it goes to tribunal.

Poppy linked this earlier but I'll put it here again for you. It details each descriptor so you know exactly what they'll be looking for

https://www.gov.uk/government/publications/personal-independence-payment-assessment-guide-for-assessment-providers/pip-assessment-guide-part-2-the-assessment-criteria#daily-living-activities

marklola82

https://forum.scope.org.uk/discussion/comment/914168#Comment_914168

Thank you I'll check it over in a short while i appreciate it.

My only issue if goes to a tribunal is I highly doubt ill be able to do video call. But i guess ill see what happens with this next stage first

poppy123456

Tribunals can be phone call too as well as in person. Either of those will give you the best chance of a decision in your favour, if it gets that far and I suspect it will. Paper based hearings have a very low success rate so I wouldn't advise you to choose that option.

poppy123456

https://forum.scope.org.uk/discussion/comment/914271#Comment_914271

I disagree about mentioning every single lie in the assessment report or the decision letter because doing so will not get a PIP award. If it gets to Tribunal and most do then they already know that a lot of assessment reports are flawed and they don't need to be reminded of that.

It's fine to mention a couple of obvious errors and contradictions but then put them to one side and focus on where and why you think you should have scored those points.

poppy123456

LCWRA is part of UC. SDP isn't payable to when claiming UC. When you migrate across to UC from your ESA you will be entitled to Transitional Protection.

Rachel_Scope

@marklola82 I had my tribunal via video call which wasn't an issue at all. You have the option of in-person and phone call too, whatever works best for you.