Please, please, help, we are at our absolute wits end!
We are now 5 weeks into our managed migration with no money and this has just been posted to our journals! Without exageration we will be homeless within 3 months if we cannot resolve this and we have absolutely no idea what they are talking about!!
"We are unable to verify your Housing costs as you have not reported the correct date as do not match the Tenancy agreements we need the original tenancy agreement along with rent increase notification section 13 or headed letter from the landlord and incorrect rent amount this is £(deleted) not the £(deleted) with the rent arrears please re report when you have the correct information and re-supply the requested evidence we can't except an e mail from the landlord. This needs to includes fully signed Tenancy agreement and if rent increase this needs to be section 13 or a signed headed letter from landlord along with original tenancy agreement and evidence of proof of address this needs to be either utility bill (gas electric water ) council tax bill or bank statement and all needs to be dated with in the last three months.current driving licence bank, building society or credit union statement dated within the last 3 months HMRC self-assessment letters or tax demand dated within the current financial year. When you have the evidence, please report a change to where you live and what it costs in your account and upload the evidence through the to do that will generate in your to do list. We do not retain any of the evidence you previously uploaded and therefore you will need to upload all of this again."
