Hello everyone, my name is Paula and I am going to act as Appointee for my nephew in his claim. I have started the claim and am finding this whole process a complete unknown so wanted to join your forum for all the amazing info you know that I don't. I'm not sure if we speak to robots when we phone for a new claim but already, I found it a very strange experience. Anyway, I will do one step at a time to get him the help he needs and hope that I negotiate this minefield well for him.
