No received letter informing me that my UC50 form was received one day late

Peter1

I have already asked and be given a copy of the assessment report but the name of the assessor was redacted

Peter1

I have already asked and be given a copy of the assessment report but the name of the assessor was redacted

Kimi87

Presumably that came from the DWP.

Have you asked the assessment provider?

Peter1

Yes I have asked the DWP to provide me with the assessment report without the name of the assessor redacted but I have not received a reply

Kimi87

I meant asking the outside agency that did your assessment, the agency that the assessor works for. Unless you live in one of the very few areas that the DWP themselves handle the entire process.

Find your health assessment provider

Peter1

Yes I did but I received no reply

Kimi87

Was it a general query or a formal complaint?

If you've not tried the latter that might be an idea.

Peter1

It was a complaint but I have never received any reply to it.

saqabb

No received letter informing me that my UC50 form was received one day late

Peter1

25 Oct 2024

I sent my UC50 form and I was waiting for the date of the health assessment interview. However, not having received a letter with this date I phoned to the Universal Credit (UC) Department and I was told that my case was closed because my UC50 form was received one day after the 28 days deadline

What has happened is that despite having sent my UC50 form Next Day Guarantee Delivery Service one day before the 28 days deadline so that it was delivered next day it took two days to arrive.

I have read that when the UC50 Form arrived late the Universal Credit (UC) Department contacts the client to ask him why he has sent his UC50 form late and if he has a good reason for having sent it late the Universal Credit (UC) Department can nevertheless accepts the UC50 Form

However, the problem is that the Universal Credit (UC) department did not inform me that my UC50 form was received late so I believed that it was processed normally and I did not provide any explanation why it was received late. If, I would have had the opportunity to provide an explanation my UC50 form could have been accepted because I sent it Next Day Guarantee Delivery and it was received only one day late

I would like to know what to do

Moreover, My UC50 form was sent within the 28 days deadline but was received after this deadline. Hence, I would like to know if the 28 days deadline means that the UC50 form should be sent to the Universal Credit (UC) Department within this 28 days deadline or it should be received by it within this 28 days deadline because when we post a letter we do not know when it will be received.

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The 28-day deadline generally refers to when the form should be received by the UC Department, not when it’s sent. Since your form was only one day late, you might have grounds to appeal the decision or request a reconsideration, especially if you can explain the situation. I recommend contacting UC again to explain the delay and ask if they can review your case, potentially allowing you to provide an explanation for the late arrival.

Peter1

Do you know which regulation or legislation confirm what you say?

Robert_Watts

No received letter informing me that my UC50 form was received one day late

Peter1

25 Oct 2024

I sent my UC50 form and I was waiting for the date of the health assessment interview. However, not having received a letter with this date I phoned to the Universal Credit (UC) Department and I was told that my case was closed because my UC50 form was received one day after the 28 days deadline

What has happened is that despite having sent my UC50 form Next Day Guarantee Delivery Service one day before the 28 days deadline so that it was delivered next day it took two days to arrive.

I have read that when the UC50 Form arrived late the Universal Credit (UC) Department contacts the client to ask him why he has sent his UC50 form late and if he has a good reason for having sent it late the Universal Credit (UC) Department can nevertheless accepts the UC50 Form

However, the problem is that the Universal Credit (UC) department did not inform me that my UC50 form was received late so I believed that it was processed normally and I did not provide any explanation why it was received late. If, I would have had the opportunity to provide an explanation my UC50 form could have been accepted because I sent it Next Day Guarantee Delivery and it was received only one day late

I would like to know what to do

Moreover, My UC50 form was sent within the 28 days deadline but was received after this deadline. Hence, I would like to know if the 28 days deadline means that the UC50 form should be sent to the Universal Credit (UC) Department within this 28 days deadline or it should be received by it within this 28 days deadline because when we post a letter we do not know when it will be received.

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Dear Peter1,

I'm really sorry to hear about the situation with your UC50 form. It must be very frustrating, especially since you made every effort to send it on time using Next Day Guarantee Delivery.

Based on what you've shared, it would be a good idea to contact the Universal Credit department again and explain the situation. Since you were not informed that your form was received late, you were not given the opportunity to provide a valid reason for the delay. You could request them to reconsider your case and ask if there is a way to appeal the decision.

Additionally, it might help to provide proof of when you sent the form, such as your postal receipt and tracking details, showing that you posted it within the deadline. If needed, you can also reach out to a welfare rights advisor or Citizens Advice for further guidance on how to proceed.

I hope you are able to get this resolved soon. Wishing you the best of luck!

Best regards,
Robert Watts