I’m absolutely terrified. Please help.

LongRoad

“I’m on Universal Credit, the LWCRA element for severe mental health problems.  I have a daily carer that comes in.

Today I received this message on my UC Journal:

“We are reviewing your Universal Credit claim to make sure your payments are correct.

As part of the review, you will need to send us information to confirm your details.

We will call you on XX between XX and XX, to discuss the review and what happens next.

If you want to rearrange this call, send us a journal message.

XX

UCR Team”

I’ve heard of plenty of people getting a message to upload info like bank statements and passport and THEN being scheduled for a call.  But they’ve not mentioned anything about uploading anything yet.  Just that they will be calling me on a specified date and time just two days from now.  Why? 

Rosie_Scope

Hi @LongRoad, these reviews are happening a lot at the moment. You haven't done anything wrong to be invited for a review, and I don't think it means anything for you to get a call first.

They should be able to tell you what you'll need to send them once they ring, then there might be a second call to discuss things if they ask to see some documents.

Most people are receiving messages to ask for things first, but not all. The process might just be slightly different where you live. Hopefully they'll be able to explain things to you on the call 😊

Kimmy87

Sometimes a Journal message is done first, other times a phone call is booked.

The first call will be for them to let you know the process, whst information they need, and a chance for you to ask any questions.