Awaiting backdated pip payment

Hi I've been awarded a backdated payment from pip, had the dwp call me on the 17th December saying I'll have it in 7-10 working days and now it's the 10th working day taking away the bank holidays and haven't received the payment at all.
Comments
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I'm afraid I can't tell you why you haven't received the money that's owed to you. You will need to ring PIP to ask them. 0800 121 4433
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Hi @Ash88 and welcome to the online community. 🙂
I can see you've received some advice from @poppy123456 so I won't add anything more at this time. I hope they resolve this for you soon.
I hope you find your time on the forum helpful. If you want to explore, the categories are a great place to start. Coffee lounge is great if you fancy a friendly chat with other members of the forum.
Best wishes,
Holly.
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