UC review help needed please.

System

This discussion was created from comments split from: UC Claim review - HELP.

bockle_harry

hello I need advise I have read some of the comments but my review is not going like that and I'm really worried in 2019 Leeway domestic abuse got me out from the person I was caring for because off abuse anyway in January got UC message saying we are doing a review of your claim the problem when they rang they did there checks to make sure they was speaking to me then he said we need some info from you bank are statements and ID I explained because of my domestic abuse I don't have Photo ID I have tried to get my driving licence back but because of what my ex has done I have not been able too he said ok no worries I also told him I do have my birth certificate and said UC knows I can't get any Photo ID again he said not to worry he would be in touch then today (13/1/2025) he rings again and said need to know the dates of my cares allowance which has nothing to do with UC claim as I stop that when I was taken into refuge any way after that he said I'm passing you on to job centre I ask why and he would not tell me and then said in be in touch after that so really worried don't need this stress because at the end of January going into hospital to check to see if I have bowl cancer I have also tried to get my work coach to tell what's going on she won't tell me just they are doing it to everyone that does not help me not worry please can somebody put my mind to rest

Albus_Scope

Hi there @bockle_harry and a big welcome to the community.

I hope you don't mind, but I've made your question into its own discussion, as the previous discussion hadn't been active since October. So hopefully more people will see this and offer some top advice soon.

mangofrog

So I previously had a claim review in December 2023. I received notification of a new one a few days ago.

This seems oddly soon to me - does anyone know if it’s normal to have another claim review just a little over a year after the last one?

And can I check that everything is still the same? Do we still not need to include COL payments in our overall capital, for example?

Kimi87

Yes everything is still the same with the CoL disregards.

I've heard of one other person having a repeat review.

Kimi87

Yes there can be a gap between submitting the information and getting an appointment through for the telephone interview.

JessieJ

Hi @noman

I sent mine on the 27th January, a couple of days after the first call. 2 days ago, I was messaged that I hadn't sent in the front page of my statement…oops! Also, the ID photo needed sending again, as there was a fraction & I mean, a fraction of a corner of the passport missing. As you can see, they took some time to actually get to it. Of course, some places maybe far quicker.

JessieJ

https://forum.scope.org.uk/discussion/comment/1007125#Comment_1007125

Hi Noman! Yes, phonecall was on the 21st March. No problems, went well. Until he read out a list of money accounts & if I had a PO, bonds, premium bonds etc., & that made me think of a long forgotten PO account I had. So, I was given 2 weeks to find it. That isn't going to happen & there won't be anything in it & that's if Find My Account actually find it. So don't say yes to any dead accounts you may have had in the 80s!! 😉

https://forum.scope.org.uk/discussion/comment/1007411#Comment_1007411

Funny how you got your appt message just after mentioning it, which is good & at least they have given you fair warning. That must be the standard journal message, as I had the same. It is fine, the person does most of the talking & you just saying yes & no. I think mine took about 15mins & that was with me mentioning the PO account. 🙄

Kimi87

Universal Credit is a benefit made up of different elements added together.

The financial review is for your UC award, so yes that includes LCWRA.

JessieJ

https://forum.scope.org.uk/discussion/comment/1007979#Comment_1007979

You're welcome, @noman & yes, as Kimi87 said.

Kimi87

Yes that is the message I had during my review.

JessieJ

Hi @noman!

Yes, so it's their standard message as Kimi had it as well.