Uc review

crazy12
crazy12 Online Community Member Posts: 17 Listener
edited February 13 in Universal Credit (UC)

hi I had a message in my journel asking me to send 4 months bank statements and I’d which I did right away as soon as I received the notification I then heard nothing for nearly a week but today out of the blue I had a call from uc just to ask about my current account as I switched banks a while back and they had NatWest down but I sent in Lloyds bank statements so she just asked if I had switched banks I explained she did not seem bothered that’s all she asked and said have a nice rest of your day has anyone else had anything like this ? Maybe my review is now complete I don’t know but I will keep everyone up to date once I receive any more updates in my journel

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Comments

  • Kimmy87
    Kimmy87 Online Community Member Posts: 3,558 Championing

    I don't think that is anything to worry about, she just wanted to clarify some details by the sound of it.

    The next step is a telephone interview, they will put the appointment on your Journal.

    Then if all is well after that a message will be added to your Journal saying the check is complete.

    Please see this topic also:

  • crazy12
    crazy12 Online Community Member Posts: 17 Listener

    does anyone know how long the telephone assessments are taking as I just want to get it over and done with no drag it on for ages

  • Kimmy87
    Kimmy87 Online Community Member Posts: 3,558 Championing

    Unfortunately we can't answer that from here, each DWP employee carrying out these interviews will have different workloads etc.

  • crazy12
    crazy12 Online Community Member Posts: 17 Listener

    I have just had a journel upload to say I have a telephone appointment on the 19th so all in all it hasn’t taken that long

  • crazy12
    crazy12 Online Community Member Posts: 17 Listener

    just had my call the lady was lovely she ran through the scripted questions she was only interested in my transactions she just asked a few names off my statement and who they were so I told her she then asked if I had PayPal or any other banks I said yes as I have pay PayPal and one bank with a savings account but nothing in it she said she will put to dos up on my journel just to upload them she did say there should not be a problem once they are confirmed she told me to look out for a message on my journey once complete I’ll let everyone know when it’s complete and how long it takes