Supported accommodation are asking to see my Universal Credit statement

rj7

I live in "supported" accommodation, and have done for 2 years, which is essentially a HMO/shared house where we will get a visit once a week at most from a support worker, who will ask for our service charge and how we're doing etc, then leave.

The last few weeks the company providing the housing was bought out, and the new owners are asking for information on everybody, part of which includes asking to see my Universal Credit statement. I would understand this if Universal Credit were paying towards my housing costs, but they are not, its instead paid by my Council through housing benefit.

I've kept quiet for 2 years while they neglected the condition of the house, failed to provide the level of support they call to offer and all while receiving over £1200 in housing benefits, per person per room in a 5 bed house. But now this feels like invasion of privacy, what possible reason could they have to want to see my UC statement, when it should be none of their business.

Kimi87

Have you asked them for an explanation?

rj7

https://forum.scope.org.uk/discussion/comment/1019205#Comment_1019205

This is exactly what i asked, but the quality of staff is so poor, they dont understand what I'm saying, they just keep pressuring me saying "we need it to upload it to our system" without actually explaining why. I told them it shouldnt be relevant because my housing costs are paid by the council, and they just repeat the same thing "we need to upload it to the system"

Girl_No1

Tell them you want to speak to the manager, and ask the manager why they want to see your UC statement. Then take it from there.