Hi, my name is mandyrose1! I needed a letter of proof of ESA entitlement. I am preparing a case ...

mandyrose1

I needed a letter of proof of ESA entitlement.

I am preparing a case against my housing association for 4 years of repairs and maintenance.
my solicitor needs this letter with my PIP letter.
I have filled an online form several times months and months ago.

I’m calling DWP every day different times and holingbon automated line for up to 1 hour and 30 mins. I then get cut off.
this is causing me anxiety and impacting my health.
Is there any help please?

Holly_Scope

Hi @mandyrose1 and welcome to the community. That sounds incredibly stressful for you. I've tried to find some alternative contact information but haven't had much luck. There is an email denoted on the benefits and work website (ESA contact numbers) but it's to contact regarding a medical assessment. I don't suppose you received any automatic email back after completing the online form that might have some contact information? Appreciate that might be a long shot as most don't allow replies to these mailboxes.

mandyrose1

hi.
no I never received any reply .

It was an online form on the .Gov page.
it didn’t ask for your email address.
im now going to write a letter to request and send by recorded delivery.
its an awful service.

Holly_Scope

I don't blame you @mandyrose1. I'd still keep trying to call in the interim when you're feeling up to it. Hope you get it sorted soon. Please let us know when you do. I'm interested to know how long this takes!

Kimi87

As you've had no success with contacting ESA, this should be something your MP can help you get sorted out.

https://members.parliament.uk/members/commons

chiarieds

Hi @mandyrose1 - was it from here that you requested proof of your ESA? : https://secure.dwp.gov.uk/get-a-proof-of-benefit-letter/

mandyrose1

@chiarieds hi yes it was. But no luck

chiarieds

I'm so sorry that didn't work @mandyrose1 - so definitely go with kimi's suggestion if getting a postal reply doesn't help.

WhatThe

Hello mandyrose and welcome to Scope 🙂

Contact HMRC for a statement of your employment and benefits history going back six years, I think. It will list the start and end dates of your ESA in each of those tax years. I always received mine promptly after a call to HMRC.

Also request a schedule of your National Insurance Contribution Credits which are increased, decreased or stopped in line with benefit decisions. You may need to contact a different department for NIC's. You should be able to cross-reference dates.

I'm sorry I can't help with links or numbers.