Is the appointee of a claim meant to get any correspondence or the claimant?

C900

Good afternoon, I was made the appointee of a PIP claim some time ago and up until recently all correspondence have been sent to me. However, I recently informed PIP of a change of condition. However, on waiting for correspondence regarding any updates it has come to my attention they have sent recent correspondence to the the claimant (the person I am appointee of) rather than addressed it to the appointee. After being on hold for a considerable amount of time the phone line cut out so I didn't get to speak with an advisor. I have always been of the understanding that all correspondence are sent to the appointee and not the claimant—can anyone confirm who is meant to receive the letters/updates?

mix_dage

Hi @C900

The appointee should get all DWP mail addressed to them the only thing that is not addressed to appointee is P60U in my experience. You should call and ask them to check you are still registered on system as Appointee.

Mary_Scope

Hi @C900 and a warm welcome to the community!

I see mix_dage has already answered your question and given some good advice so I won't add anything extra today but its lovely to have you here on the community😀