Afternoon all,
Happy working man here, but with limited vision so I'm gratefully able to claim access to work to get into the office once or twice a week to meet with colleagues.
However, of late, say the past four months, the timescales for claims is greater than the submission intervals & seems to be growing.
For example, I do my claims monthly, and it's take over six weeks now for each claim to be processed. This is clearly unsustainable as each time a claim goes in it's taking longer to process than the time before I submit another claim. So it keeps growing.
Anyone else having problems and / or knows if the DWP are working to narrow this down? It seemed to start overnight as there used to be a promise of 10 working days once the claim had been approved by the line manager - and since it went online a while ago they've stuck to this until, well, they didn't, and started to massively fall behind.
Thanks all.
