This is a long one so I apologise in advance.
Our first payment was in December.
It was calculated wrong and we ended up with an over payment which we're paying back.
In Feb my partners earnings were recorded as £0 due to it being a short month and how AP fell. We were told not to correct this as it would balance out.
This week I was awarded LCWRA (I'm self employed) and my son was awarded DLA.
I've gone to add the details to our claim and after taking a closer look at our statement found we were given the £404 (pre 25 tax year) work allowance, we get no help with housing costs as there is no "housing element" at all on our claim.
I rang up as I realised that this isn't right, we've had absolutely no mention of housing element on our statements from the beginning.
I did a benefits calculator (I know these aren't accurate) but it suggested we should have £650 housing element on the claim so queried this.
It looks as though it was never added, this has now been escalated to the specialist team.
I've requested all relevant backpay to be added and our claim rectified, but instead we've just been slapped with an overpayment of nearly £700 that we now owe them.
Essentially what I'm asking is how long is this likely to take being sorted out? I'm literally at my wits end, UC has been so stressful.
