Hello, I am sure I am not the only one who has had a phone appointment where the Jobcentre claims they called, but you didn’t answer. Please help me with how to deal with this and how to prevent them from doing this to me again. This is the first time they have done this to me. Every month I have a new person calling me. I don’t even know who my advisor is anymore. They are trying to get me onto the Restart/Work Programme.
Today, I had a phone appointment at 9:30. Before 10:00, I logged into my account to see if there was a message from the advisor saying they were running late. Around 10:30, I sent a journal message asking if they were going to call me. Two weeks ago, I had exactly the same issue—no one called, but they later said the advisor wasn’t in. This time, in the afternoon, I got a message saying I didn’t attend the appointment.
How can I prove to them that they didn’t call? Is this a common trick that the Jobcentre uses, and how do I protect myself from this nonsense in the future?
Any advice would be much appreciated. Thanks.
