Do You Care What Happens To The Online Forum?

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  • mrsBB
    mrsBB Online Community Member Posts: 290 Empowering
    Do you think we are kept up to date with what is happening on the forum?
    https://forum.scope.org.uk/discussion/comment/1046837#Comment_1046837

    Rubin, folk will still ask those questions even if there was a F&Q section, folk want personal interaction with other folk. Yes it might be annoying seeing the same questions daily but there is a real person asking that question for themself, a bog standard fact doesn't always cut it.

  • WhatThe
    WhatThe Online Community Member, Scope Member Posts: 4,281 Championing
    Do you think the forum has too much political/benefit discussions?

    "folk want personal interaction with other folk."

    They are free to start their own thread and use that as a chat room instead of bombarding the forum on a daily basis.

  • Wheeled_Weapon
    Wheeled_Weapon Online Community Member Posts: 542 Pioneering
    Do you think the forum has too much political/benefit discussions?

    A solution would be for the forum to have a filter option for the feed. That way we could filter out categories we're not interested in.

  • mrsBB
    mrsBB Online Community Member Posts: 290 Empowering
    Do you think we are kept up to date with what is happening on the forum?
    https://forum.scope.org.uk/discussion/comment/1047154#Comment_1047154

    They are doing by asking individual questions in the forum WhatThe 😊

  • mrsBB
    mrsBB Online Community Member Posts: 290 Empowering
    Do you think we are kept up to date with what is happening on the forum?

    I am out of this one, its way too hot today 😴

  • Holly_Scope
    Holly_Scope Posts: 3,089 Scope Online Community Coordinator
    edited July 10

    Hi all! Don't forget @Rosie_Scope and @Charlie_Scope ☺️ We have seen this. Thank you all for your input so far. We'll look into this further as a team and come back to you soon 😊

  • Bluebell21
    Bluebell21 Online Community Member, Scope Member Posts: 12,731 Championing
    Do you think the forum has too much political/benefit discussions?
    https://forum.scope.org.uk/discussion/comment/1047133#Comment_1047133

    Thank you for your contribution to this discussion. I have not noticed you upsetting anyone. Take care.

  • MW123
    MW123 Scope Member Posts: 1,386 Championing
    https://forum.scope.org.uk/discussion/comment/1047150#Comment_1047150

    Totally agree. No matter how detailed any FAQ is, people will still ask the same questions, not because they have missed something, but because they are looking for genuine connection. It’s not just about information, it’s about feeling heard.

    A forum that stops listening or becomes selective in what they want to discuss doesn’t become more efficient, it just starts to feel cold.

    Personally, I often skip the main thread and head straight to the category sections. It’s a great filter you only need to engage with the topics you are actually interested in. You’d be surprised how many conversations, completely unrelated to benefits or politics, are sitting there overlooked, just waiting for a response.

    cc @Rosie_Scope @Charlie_Scope

  • Albus_Scope
    Albus_Scope Posts: 10,363 Scope Online Community Coordinator

    Thank you to everyone for your thoughtful input here. It's certainly giving us a lot to discuss. 😁

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