Thames Water

Esther0
Esther0 Community Member Posts: 21 Listener
in Money and bills

I am writing because I am stuck, I cannot find anyone to discuss my problem with and rect it to the right place, Thames Water is using this against me. The problem is that the landlord rebuilt the house at some point but no longer considered it important to take care of the official papers. Therefore, I asked Thames Water to make a water meter in vain, they said "it is not possible". Therefore, I cannot prove that the water consumption of the apartment is very minimal (I live alone). I tried to talk to Thames Water about what can be done, then they offered to talk to the landlord. Thames Water is unreachable for me. Could you help me, who can I discuss it with, what can I do?! (regardless of the problem, I pay a water fee every month), but regardless of this, Thames Water is demanding around £4000 and the amount is increasing every month, thank you for your help Eszter, North Wood (Lambeth).
I am partially deaf, so I cannot talk on the phone, I cannot hear. Could you perhaps give me an email address?

Comments

  • Stellar
    Stellar Community Member Posts: 536 Trailblazing

    sounds like you need to seek specific legal advice. go to your local Citizens Advice in person and ask them to signpost you.

  • apples
    apples Community Member Posts: 555 Empowering

    I had issues with Thames water which took months to sort out. I posted on Resolver and Thames water were quick at responding, although never sorted my issue, fortunately the council updated their records to show I live in a hmo so weren’t eligible for the bill

    Resolver or Citizens Advice would be a good place to start as in my experience Thames water weren’t listening to what I was trying to tell them

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