My son has a Nationwide account. He has had an account with them since birth although the type of account has changed over the years. He has had his current account for around 8 years.
Last week he couldn't get into his account. It turns out it has been frozen because they want ID. He provided ID when he changed to this account and although it was a bit of a hassle since he has neither passport nor driving license, it was sorted.
Apparently they sent a letter which we never received and still haven't. Hubby and son took ID into the branch, DWP letter, Hospital Letter and Blue Badge. It was accepted. But then it was not accepted by Head Office. They want a letter from the GP. Hubby requested this on Monday but so far nothing. Hubby called the GPs only do be told it has to be an online request, which I have now done but won't get sorted until Monday at the earliest.
My question is, Can Nationwide do this? His only income is UC (LCWRA). He had just been paid. Can they stop him having access to his benefits?
