PIP Review Out of the Blue Phone Call

Jack121

Hello all,

I received an "out of the blue" phone call from PIP, asking if he could ask me a few questions about my recent PIP review application, which I sent back to them in June.

He was very nice and the call lasted about 30 mins and went through the same questions on the form and gave the same answers.

I didn't ask him what should happen next, as I forgot. Now I'm a bit confused.

Does anyone know what I should expect from this out of the blue call? Is it normal to get random calls from PIP?

Thank you for your help

Kimi87

It sounds like you have had a paper based assessment.

This is where the assessor feels they have enough information to make a decision without a full assessment.

This can involve minimal (as in your case) or even no further input from the claimant. Calls are made at random.

You should receive the outcome in due course.

You have the option of asking PIP for a copy of the assessment report in advance of the outcome.

Jack121

https://forum.scope.org.uk/discussion/comment/1074242#Comment_1074242

Hello Kimi87, thank you for your response.

I did send them all my updated medical records, medications, hospital reports and cover letter etc in June.

He did say that he had plenty of information at the end of the call, but he never mentioned if it was an assessment, he just said he wanted to ask questions.

Do you know how long it takes to get a response?

Should I call the PIP helpline number on Monday and ask for the assessment report and what was the purpose of the call or is that too soon?

Thank you again for your time :)

Kimi87

Official timescales are anything up to 12 weeks for a decision. Some hear within days, others are waiting a few months.

By all means you can ring PIP Monday to see if they have the assessment report available.

It could have been an assessor from an external agency, or possibly a DWP Decision Maker as not all claims/reviews get sent out.

Jack121

He said he was a case manager from the DWP, and the call was from the 0800 023 2635 number, but he didn't say it was an assessment, he just wanted to ask me questions about my PIP review claim.

I will call them on Monday and ask them what it actually was, as I was a bit confused.

Thank you again Kimi

Trevor_PIP

https://forum.scope.org.uk/discussion/comment/1074265#Comment_1074265

I agree with Kimi, it sounds like you sent in enough information for theassessor to progress a Paper based Assessment. Sometimes you are not contacted, but you were to clarify some points. This is what has happened in your case and it is doubtful you will be called for a long phone assessment. It is was a case manager and he was happy with all the information, it sounds promising. Sounds like the decision letter is next.

Jack121

Hello all,

You were all correct.

I received a text message on Monday morning, saying that the PIP Review is complete.

I called the enquiry line and they have mentioned that the letter I will receive in 2 weeks will state that both my enhanced PIP claims will continue for another 4 years and that I do not need to do anything else.

Paper Based assessments are great, as long as you send in ALL medical reports, GP notes, repeat medications along with a very detailed PIP review form. Better to send to much than not enough.

Thank you all who commented and help me understand the Paper based assessment process.

All the best