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Help needed

MRsGee2023

hi all

I’m wondering if anyone can help my niece on the 25th August 2025 put in a change of circumstances due to more health issues also she suffers from severe anxiety disorder and depression, so she was to scared to call so she went into WebChat ( ADP Scotland ) on the 19th November 2025 they told her that they have received application on the 29th August and still to be seen ,by case manager ? I did read up on this and it’s says can take 8-10 weeks she hasn’t had no correspondence IE email text or call , she didn’t do it online she posted everything in form along with a lot of information ( hospital visits etc). I’m just curious & wondering is this normal to wait this long ? Has anyone else waited this long ? Or is it normal ? Trying to help my niece so I’m looking for any information
thank you for reading my message

😊

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Comments

Trevor_PIP

@MRsGee2023 Change of Circumstances is classed as a new claim. Good she sent in the form and a lot of evidence. Yes, that time delay is normal so don't worry. This is ADP, but PIP is more than 12 to 15 weeks if a change of Circumstances is progressed quickly. If with a Case Manager still, there would be no contact.

MRsGee2023

@Trevor_PIP

Massive thanks ☺️

I really appreciate you taking the time to reply to my message , that’s answered my question perfectly again Thank you ☺️

Mary_Scope

HI @MRsGee2023 and a warm welcome to the community from me!

I see Trevor has already answered your question and given some good advice so I won't add anything else today but its lovely to have you here and I hope you enjoy your time on the community😄

MRsGee2023

@Mary_Scope thank you ☺️ xx

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