A new inability to send a PM

chiarieds

Hi @Community_Scope - I wished to send one of our members a PM, but there was an inability to do so. I was met with only options to look at my 'Next' or 'Previous' PMs.

I'd appreciate you looking into this, thank you.

Community_Scope

Good morning @chiarieds.

Thank you for raising this. There are some issues with private messages at the moment that are being looking into. Hopefully we'll be able to update soon.

Bluebell21

While I can send PM's on messages I have already sent I am unable to send a brand new PM to a new person.

Is there a time frame as to when this issue might be resolved? @Community_Scope

Adrian_Scope

Hello @Bluebell21, unfortunately, we don’t have a timeframe or update on this at the moment.

As soon as we do, we will be sure to let you know.

chiarieds

Hi @Community_Scope - whilst looking through the 'How to use the community' guide, I read this under PMs:

''Please note members are no longer able to create new private message conversations''

Is this because of a temporary issue, or is this now in fact the case?

Adrian_Scope

Hi @chiarieds, it is intended to be temporary, but there is an on-going issue with PMs that we do not currently have a solution for. So the guidelines were updated to reflect the current status.

chiarieds

Thank you for your reply @Adrian_Scope