Smart Vending machines - not for customers

johndtay

How many people use these machines. As the M&M Smart machines are completely useless. They fail basic accessibility laws.

Firstly, they have a touch screen which those with limited mobility would struggle using. Payment by card has the reader in a position too high up.

In addition you might struggle to get your purchase out. Basically you ae leaning through the smart front into a refurbished old vending machine.

- I ended up on knees just to get your item out. This will lead to potentially problems with retrieving your purchase.

One machine I managed to use with help had not been used, chocolate and other products out of date. I'm not saying any names. Although one manager I think was unhappy.

Just if you see them, please do not use them if you have mobility issues. I think it is simply very badly large windows touchscreen. Bolted onto an old vending inside. So basically it's not smart. It's a way I think to hide an old machine and make it useless. When it could have remained as it was and usable.

That's unusable from even trying to choose your product. I'm after opnions as I think they should basically be removed and replaced with an old fashioned machine.

Rachel_Scope

I haven't encountered these machines so I had to look them up. Is this what you mean?

I can definitely see the issues with it. It seems they're just catering for those able to stand. I wonder if they consider accessibility?

SheffieldMan1976

Due to having fat fingers, I hate touch screens in general.

Dad has the same problem.

johndtay

that photo is the picture of a different model but very similar.

Holly_Scope

Thanks for sharing your experience @johndtay. It's a shame that in this day and age some companies are still not thinking about accessibility when designing products. These examples show we've still got a long way to go.