Hi, my name is Frank1946!

Frank1946
Frank1946 Community Member Posts: 4 Listener
in Start here and say hello!

I had my UC stopped in December.

I asked if I was entitled to more money so they stopped by benefits.

I asked politely to make a complaint at least 6 times & they never responded once.

I filled out the complaints form on the DWP website & I’ve heard nothing.

I just want what I’m entitled too


any advice now?


Thanks

Comments

  • Kimi87
    Kimi87 Community Member Posts: 8,871 Championing

    I'd recommend contacting your MP for assistance, if you've allowed time to hear back from the formal complaint.

  • SheffieldMan1976
    SheffieldMan1976 Posts: 2,800 Connected

    Unfortunately the MPs won't do anything, orders from the DWP come from them in the first place.

  • Bluebell21
    Bluebell21 Community Member Posts: 4,417 Championing

    MP's can help @SheffieldMan1976 They can chase up why @Frank1946 has never had a reply to his complaint and why his UC was stopped.

    I have written to my MP in the past and got favourable responses from both the MP and the DWP.

  • justsaying2025
    justsaying2025 Community Member Posts: 79 Contributor

    Hi Frank,

    Do you know why your UC was stopped/closed?

  • Stellar
    Stellar Community Member Posts: 535 Trailblazing

    that's a bit weird. they shouldn't stop your UC just because you asked if there was more money you're entitled to.

    you're not telling us the whole story.

  • Frank1946
    Frank1946 Community Member Posts: 4 Listener
    https://forum.scope.org.uk/discussion/comment/1127609#Comment_1127609

    Yes. I was receiving less than I should’ve been because I had more than the threshold for savings/investments.

    I printed off 3 years worth of statements & produced them directly


    I had confirmation back from them that I didn’t have over the threshold & I therefore asked them for what I was entitled too


    They said the quickest way was to re apply which I have & received a very small amount in April.

    I’m simply after a straight answer& if they have been underpaid I would like what I’m owed


    instead they shut me down, wouldn’t answer, I can’t complain YET if I miss anything I’m threatened!!!

  • Frank1946
    Frank1946 Community Member Posts: 4 Listener

    There is another body you can write to if the DWP do not respond. It’s an independent body I believe

  • justsaying2025
    justsaying2025 Community Member Posts: 79 Contributor

    Hi Frank,

    I'm still a bit confused. Your savings are what you declare so keeping DWP up to date is your responsibility. However, if the figure was incorrect and you corrected the savings figure that would usually trigger an underpayment agent to-do. Do you think you may have missed a to-do asking you to confirm capital? Was there an asset in dispute..? I feel like I'm missing part of the story maybe?

  • Frank1946
    Frank1946 Community Member Posts: 4 Listener

    I had been through the savings/investment part before

    I explained everything.

    from what I can work out & never having been on benefits before I was being deducted money for being above the threshold.

    I completely forgot about this so I simply asked a question whether I was entitled to more money after I had spent all of my savings.

    No answer, ignored, pass the buck, fail to acknowledge a formal message, no response from DWP either

    They have written I do not have over the threshold hence I was asking if I was entitled

    if they answered no, then fair enough

    Contacted ICE today as DWP didn’t respond either.

  • luvpink
    luvpink Community Member Posts: 5,104 Championing

    @Frank1946

    Hi welcome to the community.

    @SheffieldMan1976

    Our previous member of parliament and our current one both support benefit claimants with problems they experience.

    They are not influenced by the dwp

  • justsaying2025
    justsaying2025 Community Member Posts: 79 Contributor

    Hi Frank, reading between the lines it may be that they've decided it's 'deprivation of capital' and so have arrived at a 'notional capital' amount which means you were deemed not entitled.

    The DWP complaint would ordinarily advise of the expected turnaround, it's usually around the 14 working days mark so hopefully you do get a reply from them.

    Anyway, good luck with a resolution. :-)

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