Hi i rang up pip enquiery line and im confused

emsy89

I was on pip back in october 2023 and i made a new claim last year in june i scored 0 on everthing do i filed a MR . I had a text a week ago saying that they aim to look at my case by the 3/08/2026 . I rang the automated phone line a few times and on each time my old entiltlemt in 2023 has changed it was the 21 of october 2023 and i rang today and its changed to the 26th of october 2023? Does any any one know why or could that mean that i have been awarded but they havent updated the system propally ? Many thanks .

chiarieds

Hi @emsy89 - & welcome to the forum. Unfortunately the PIP automated phone line is often inaccurate, so please try not to worry. As you only got a text recently giving a date when a decision should be made by, I think it's likely that a decision hasn't yet been made, so I'd just wait to get something in writing.

emsy89

Ok thank you i hate this process its so nerve racking. I will try and wait for the letter .

Mary_Scope

Hi @emsy89 and a warm welcome to the community from me!

Hopefully you won't be waiting too long for the letter so you'll get peace of mind soon😊

emsy89

Hopefully i got a text from them last week saying they aim to look at my case by 3/08/2026 i rang them todsy and they stil l havent made a descision they said its taking longer than usaul .

emsy89

So ive just rang the pip enquiery line again and its now saying tbe 1st of november 2023 was the last time i was awarded pip .i have rang up and spoke to an adviser and not even they know why the date keeps changimg so im confused .